Guest Services Associate-Guest Relations-FT-Days-BHCS #29737

Broward Health Coral Springs

Shift: Shift 1

FTE: 1.000000

Summary:
Improves public image by direct efforts towards increasing patient satisfaction. Provides therapeutic recreational activities to patients and their families and increases overall well-being. Provides feedback to staff and management. Utilizes excellent customer service skills by responding to minor problems, requests, complaints, and unmet needs of patients and their families.

Preferred Qualifications:

• Excellent verbal and written communication skills

• Ability to professionally de-escalate situations both in person and over the phone

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.)

• Strong organizational skills and keen attention to detail

• Flexibility to adapt to changing priorities and workplace needs

Education:
Essential:
* High School Diploma or GED

Experience:
Essential:
* 2 years experience in direct customer interaction preferred

*Bonus Exclusions may apply in accordance with policy HR-004-026

Broward Health is proud to be an equal opportunity employer. Broward Health prohibits any policy or procedure which results in discrimination on the basis of race, color, national origin, gender, gender identity or gender expression, pregnancy, sexual orientation, religion, age, disability, military status, genetic information or any other characteristic protected under applicable federal or state law.