Care Advocate/Medical Asst. - Remote (Houston)- Pop Health - Pearland, Kelsey-Seybold Clinic

Requisition number: 2355697

Job category: Healthcare Delivery, Clinical Services Operations

Explore opportunities with Kelsey-Seybold Clinic, p art of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Under the supervision of the RN Manager, the Care Advocate is primarily responsible for acting as a liaison between high-risk patients and the medical care team/provider. The Care Advocate will work with patients for a pre-defined period. During this time, the Care Advocate will complete telephonic assessments and document/communicate findings back the medical care team. The Care Advocate will assist patients with scheduling appointments/preventative screenings, help with finding applicable community resources, and will coordinate with vendors as necessary

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or GED and Graduate from an accredited Medical Assistant program or school. 3+ years of experience at a health care insurance company or medical clinic

• EMR use experience

• Good Alpha/Numeric data entry skills with minimal errors

• Proficient with computer applications that include, but are not limited to: Microsoft Word and Excel

• Proven solid multitasking, problem solving & analytical skills

• Proven to be detail oriented with good verbal and written communication skills, interpersonal skills, and ability to work effectively in a fast-paced work environment

• Proven excellent organizational skills

• Proven ability to communicate and collaborate with colleagues, physicians, nurses, health plan staff, and other healthcare personnel

• Proven ability to communicate verbally and in writing with physicians regarding patient needs

• Proven ability to communicate with all levels of Management

• Proven ability to prioritize and work independently

Preferred Qualifications:

• Medical Assistant Certification

• Certified or Registered Medical Assistant

• CPR/BLS or any other relevant healthcare certification

• Training is in-person at Pearland, which can be up to 90 days depending on progress & performance

• 2+ years of experience with customer service/outbound calls

• Experience working with home health or DME

• Medical Background: Health Coach, Community Health Worker, etc

• Proficient with EPIC EMR

• Role will be a remote role with some in-office requirements (meetings and training)

• Must have a quiet, secure place at home and be present and available during business hours

• Solid home internet connection to support remote work

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.