Administrative Assistant - Operations

Administrative Assistant

Vitra Health is hiring, and we believe that our team is the key to our success. That is why we are looking for an Administrative Assistant to join our team. If you're a passionate, caring, motivated professional who is looking to make a difference in your community, we encourage you to apply today! VITRA Health understands that most caregivers face tremendous financial and emotional challenges, often without compensation or support for their selfless efforts. That's why, at VITRA, we provide comprehensive assistance to caregivers with financial support, a customized care plan, community resources, and caring teams of nurses and case managers. The Administrative Assistant role, an in-office position at our Boston location, supports the efficient operation of the Operations departmental and office functions, ensuring accuracy, organization, and timely communication. The role requires strong organizational skills, attention to detail, and a commitment to excellent customer service.

Essential Functions :

• Respond promptly and professionally to client and internal inquiries.
• Research and resolve issues using available tools and resources and make recommendations on improvements.
• Collaborate across departments to drive resolutions and process improvements.
• Manage office preparations, maintain executive calendars, and coordinate travel arrangements.
• Support project coordination, data entry, and oversee document management.
• Assist with project planning, scheduling, and logistics.
• Maintain project trackers and facilitate stakeholder communication.
• Manage, develop, and update departmental procedures and documentation.
• Provide general administrative and operational support as needed.
• Serve as a liaison between internal teams, vendors, and external partners.
• Participates with client satisfaction initiatives including client outreach.
• Coordinate communication between administrative and clinical teams to ensure efficient workflow.
• Extract data from electronic health records for analysis.
• Mentor and provide support to new administrative staff.
• Support review of work plans with data collection for analysis.
• Foster culture of customer service and commitment to quality care.
• Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.
• Show genuine interest and compassion for the communities we serve.
• Other duties as assigned.

Education, Experience and Licensure Requirements :

Physical and Environmental Demands :

Perks and Benefits :

Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.