Associate - Retail Store

Associate Retail Store

The Associate Retail Store plays a key role in delivering a positive customer experience during Fish Friday operations. This role is responsible for packing and distributing customer orders, supporting Shopify and POS transactions, maintaining accurate inventory records, and assisting customers both in-store and curbside. The ideal candidate is customer-focused, detail-oriented, and able to work efficiently in a fast-paced environment.

Part-Time role on Friday Only! Hours are 6am - ~1pm (Friday Only).

Key Responsibilities:

• Pack and fulfill retail orders accurately and in accordance with customer notes and order specifications.
• Operate the Shopify POS system to process transactions, issue refunds, and manage order changes as needed.
• Adjust inventory levels in Shopify and mark items out of stock on the Fish Friday website as required.
• Monitor product quantities during fulfillment, notifying appropriate personnel when stock is low.
• Document any product pulled from Acme Brooklyn inventory for retail use.
• Assist customers with curbside pick-up and ensure a friendly, seamless service experience.
• Respond to customer inquiries or concerns in a timely and professional manner.
• Support opening and closing procedures for Fish Friday as assigned.
• Prepare for high-volume holiday periods, including working additional hours to review, stage, and build orders.
• Other duties as assigned.

What Makes You a Great Fit:

• High school diploma or equivalent required.
• 2+ years in a manufacturing or similar environment preferred (not required).
• Background in retail, customer service, or food handling is a plus.
• Experience working with POS systems (cashless environment; no cash handling required).
• Demonstrated ability to engage with customers and adapt to different personalities.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to thrive in a fast-paced environment while managing multiple priorities.
• High attention to detail and accuracy in order fulfillment and inventory tracking.
• Basic math skills to support inventory adjustments and transactions.
• Positive attitude with a proactive, team-oriented approach.
• Willingness to learn, complete training, and follow standard operating procedures.
• Familiarity with Shopify or POS systems, or the ability to quickly learn new technology.

Compensation: $30.00/hour.

Workspace Environment:

• Comfortable working in a warehouse and production environment with extended periods of standing and walking.
• Capable of bending, stretching, twisting, and reaching with the body, arms, and legs to perform job tasks.
• Willing and able to wear all required personal protective equipment (PPE).
• Must be able to lift up to 50 pounds as needed.
• Comfortable working in cold (-10 to 45F) and wet environments.
• Able to reach above and below shoulder height and move throughout all areas of the facility.
• Capable of climbing stairs.
• Physically capable of lifting, pushing, pulling, and carrying objects using multiple muscle groups (hands, arms, back, shoulders, core, and legs).

Who We Are & What We Believe:

Acme Smoked Fish is a seafood processor, purveyor, distributor and more, built on a foundation of quality, innovation, long lasting relationships, passion, and positive stewardship to our seafood communities. As the largest specialty smoked seafood company in the United States, we stand committed to providing the very best smoked seafood delicacies to our customers, near and far, and take great pride in being at the forefront of the seafood sustainability movement. Our authenticity has transcended from generation to generation and we pursue excellence in everything we produce and everyone we employ. We stand committed to our Values and our culture, providing us the opportunity to serve our friends and neighbors. Acme manufactures and distributes its products in the U.S. under four core brands (Acme, Blue Hill Bay, Ruby Bay, and Spence) and private labels through leading retail and food service institutions. The company operates manufacturing sites in New York, North Carolina, Florida, Massachusetts, South America and Europe. Acme Smoked Fish Corporation is committed to creating a diverse and inclusive workplace that fosters respect, collaboration, and innovation. We value the contributions of every employee and expect them to uphold the highest standards of ethical conduct and professional integrity. We are an equal opportunity employer. We do not tolerate or practice any form of discrimination, harassment, or misconduct based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other protected characteristic. We comply with all applicable laws and regulations regarding labor rights, human rights, environmental protection, and data privacy.