Automotive Service Advisor

Automotive Service Advisor

Drive Your Career Forward with AAA Club Alliance!

Are you a customer-focused professional with a passion for the automotive industry? AAA Club Alliance is actively hiring an Automotive Service Advisor to serve as the key connection between our customers and our in-shop technicians.

This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional service.

Apply today and take the next step with AAA!

Location: 720 E Main St, Purcellville, VA 20132

What We Offer:

• Hourly Compensation Starting at $24.70/hr. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• Additional earning potential through monthly performance bonuses, spiffs, and contests!
• Schedule: Full-time, 5 days/week - Sundays off every week, plus one other day off based on business needs.
• Career development opportunities supported by ongoing training and advancement paths within AAA.

Your Impact as an Automotive Service Advisor:

• Greet customers, answer calls, and schedule appointments promptly and courteously.
• Review recommended repairs and services with customers to ensure clarity and understanding.
• Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.
• Distribute work to shop technicians and track progress to ensure timely, high-quality results.
• Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.
• Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.
• Other duties as assigned.

What You'll Bring:

• High School Diploma or equivalent.
• Prior experience in the automotive industry preferred, or at least three years in a fast-paced customer service/sales role with a strong record of success.
• Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.
• ASE Service Advisor Certification a plus, but not required.
• Valid driver's license.
• Strong communication skills for collaborating with the team.
• Authorized to work in the USA.
• Ability to pass pre-employment screenings if offered a position (background check, drug screening).

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.