Distributor Onboarding Specialist - Oxbox

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Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane and Thermo King, sustainability is not just how we do businessit is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

At Oxbox and through our partnership with Trane TechnologiesTM, we provide affordable and durable home-heating and cooling solutions.

What's in it for you:

The Distributor Onboarding Specialist with Oxbox, plays a critical role in ensuring new distribution partners are set up for success from day one. This role is responsible for delivering a seamless, engaging, and efficient onboarding experience while driving strong adoption of systems, processes, and tools that support long term partnership growth. The ideal candidate is an excellent communicator, detail oriented, and passionate about creating exceptional partner experiences.

What you will do:

• Lead end-to-end onboarding for new distributors, ensuring timely setup, orientation, training, and enablement.
• Serve as the primary point of contact during onboarding, operational workflows, online tools, product education and providing guidance/training and access to systems for new and existing distributors.
• Coordinate cross functionally with Sales, Marketing, Finance, Customer Support, and Training teams to ensure all onboarding tasks are completed accurately and on schedule.
• Develop and deliver onboarding materials, systems training sessions, and policies that enhance distributor knowledge and readiness.
• Monitor onboarding progress using checklists, dashboards, and reporting tools; identify bottlenecks and proactively drive resolution.
• Manage lead assignments and reporting for the Sales Team and our partners.
• Ensure new and existing distributors understand online tools, service standards, and business processes to support a consistent partner experience.
• Collect feedback and insights from distributors to continuously improve the onboarding experience and enhance partner satisfaction.
• Maintain accurate partner data, distributor agreements and documentation aligned with internal processes and compliance requirements.
• Support ongoing distributor engagement initiatives as needed, including refresher training, process updates, and new employee onboarding for existing partners.
• Support case management process as needed through our CRM platform.

What you will bring:

• Bachelor's degree in Business, Communications, Operations, or related field (or equivalent experience).
• Experience in onboarding, partner enablement, customer success, or channel operations preferred.
• Strong communication, presentation, and interpersonal skills; able to build trust and rapport quickly.
• Highly organized with strong attention to detail and the ability to manage multiple onboarding cycles simultaneously.
• Problem solving mindset with the ability to navigate ambiguity and drive solutions.
• Proficiency with CRM/Salesforce, onboarding platforms, or partner management systems is a plus.
• Ability to collaborate effectively across teams and influence without authority.

What Success Looks Like

• Distributors feel confident, prepared, and fully supported throughout onboarding.
• Cross functional teams are aligned and informed, resulting in smooth partner activation.
• Onboarding processes are continuously refined to increase efficiency and partner satisfaction.
• Distributors transition seamlessly into productive, long term business relationships.

Annual Base Salary Range or Hourly Base Pay Range:

$98,300.00 - $195,264.99

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.