Sales Associate II

HouseMart Sales Associate

Salary Range: $17.00 to $18.00 per hour

Would you enjoy working in a positive family environment with high employee engagement and a focus on expanding our services and growing our business to serve our community?

HouseMart is a local family-owned business consisting of 34 Ace Hardware, Ben Franklin Craft and Daiso stores, with over 500 employees in Hawaii, Washington, Oregon, and Nevada. The HouseMart vision is "to become the best operating chain of independent craft and retail stores in the country."

As a family-owned business for more than 70 years, the HouseMart brand strives to serve as a symbol of family values, exceptional service, and commitment to providing the products our customers need. Built upon an entrepreneurial spirit, we continually look for opportunities to further expand and diversify our business, while still operating under the same family values.

Summary

Serves as lead sales associate for a department(s). Uses expert knowledge of department merchandise to enhance shopping experience. Promotes prompt, courteous and friendly customer service. May supervise other employees.

Essential Functions

• Helps ensure sales goals are obtained by welcoming customers and ensuring they have what they are looking for, while promoting better alternatives (up selling), sale items, and other relevant products to assist them with their projects.
• Uses expert knowledge of a department's product assortment to deliver exceptional customer service.
• Greets every customer within 10 feet, in a timely, friendly and courteous manner.
• Uses the magic question to inquire about customer's needs.
• Determines customers' needs and offers an appropriate service, product and/or suggestion. Personally accompany customer to the merchandise location.
• Cultivates customers' good will and encourages repeat business through suggestive selling. Handles customer special orders for non-stock items and rain checks.
• Continually educates themselves about products and retains specific knowledge about current advertised items
• Unloads freight container. Accurately receives, checks in, prices merchandise. Notates overages, shortages, damages, backorders, etc.
• Assists in setting up and breaking down of regular, seasonal and/or promotional events as assigned.
• Accurately handles the pre/post sale preparation and completes follow-up reports.
• Accurately prices and displays (i.e. bins, shelves, displays, etc.) merchandise.
• Performs weekly physical counts as assigned to maintain inventory levels. (i.e. zero counts, negative on-hand, etc.)
• Assists in store recovery (i.e. straightening, fronting, dusting, and merchandise of product) according to proper schematics and established plan-o-grams.
• Properly uses and secures two-way radios and head-sets as assigned.
• Alert to security, safety and/or shoplifting issues and reports any incidents and/or concerns immediately to management.
• Embrace Company's vision, mission, goals, objectives and core values.
• Retrieves shopping carts and/or baskets and returns them to their assigned areas
• Able to report to work as scheduled. Demonstrates regular and reliable attendance. Attends and participates in training sessions and monthly store meetings as required.
• Safety and security
  1. Work in a safe manner to protect yourself, your co-workers and others who may be affected by your actions.
  2. Work together on exercising prevention methods to minimize injury or loss. Suggest solutions to mitigate hazards.

Other Functions

• May supervise sales associates, hold store keys as necessary
• Helps train new sales associates as requested.
• Assists store management in the annual preparation and taking of the store's physical inventory.
• Performs general housekeeping duties (i.e. up keeps a professional appearance of the office, store's floors, fixtures, restrooms, employee lounge, etc.) Performs general maintenance of the store's premises (i.e. store entrance, parking lot, receiving, etc.)
• Performs all related duties of a Cashier.
• Promptly and accurately performs any other related duties as assigned by store management.

Working Conditions

Equipment/Tools Used: Occasional use of various store equipment such as forklift, various hand tools (i.e. glue guns, scissors, stapler, saws, drills, etc.) cash register, key machine, paint mixers, computer, printers, fax machine, shredder, calculator, telephone, two way radios and headsets etc.

Work Hours: Available flexible hours as required. (Including days, nights, weekends, and holidays)

Work Environment: Works under regular store conditions. Occasional exposure to heat, dust, solvents, chemicals, paint, glues, etc.

Skills, Knowledge & Abilities

• Requires attention to detail, concentration and alertness.
• Mathematical skills to calculate yardage, square footage, fractions, percentages, pricing, discounts,

taxes, returns, charges, making change, taking inventory, ordering, verification of quantities, etc.

• Ability to work under pressure, demonstrate effective decision-making, and ability to exercise

sound judgment.

• Ability to perform multiple tasks at the same time.
• Organizes work to complete assignments, maintains accuracy, pays attention to detail, and

demonstrate customer service standards.

Physical Demands

• Occasional push, pull, and/or lift up to 60 lbs. of materials, including lifting and maneuvering up to

100lbs. of merchandise using a hand truck.

• Ability to stand for durations up to 8 hours at a time.
• Frequent reaching, twisting, turning, stooping, squatting, crouching, grasping and squeezing.
• Manual dexterity to operate cash register, computer, calculator and misc. hand tools.
• Ability to be certified to operate a forklift as assigned.

Qualification Requirements

• Minimum 2 years customer service, retail, cash handling experience.
• Extensive knowledge of at least one specific department's product assortment
• Ability to communicate effectively with fellow employees, management, customers and vendors using both verbal and written skills. Able to understand and follow instructions to complete assignments.
• General knowledge of computer and computer systems.

Full Time Benefits: Health Plan Coverage (Medical, Vision, Dental), 20% Employee Discount, 401(k) with Employer Match, Profit Sharing Program, 100% Company Paid Life Insurance, Vacation, Sick Leave, Personal Leave and Holidays

Our success is directly attributed to our employees, and we are looking for our next generation of winning team members. The ideal candidate will be the face of our brand, able to process transactions in an accurate, efficient, and courteous manner, while maximizing sales, assisting customers and will work in accordance with the Company's established policies and procedures.

We are a drug-free workplace and an equal opportunity employer.