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SEBENZA LLC,
Product Support EngineerSEBENZA LLC, • Rochester, New York, United States
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Product Support Engineer

Product Support Engineer

SEBENZA LLC, • Rochester, New York, United States
30+ days ago
Salary
$95,000.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description

Are you an experienced Electrical Engineer who enjoys solving complex problems at the intersection of **analog, digital, and RF systems**? We're partnering with a **highly respected organization in the advanced communications space** to identify a Product Support Engineer who will play a critical role in sustaining and launching high‑reliability electronic products.

This position offers hands-on technical depth, cross-functional collaboration, and the chance to influence products from early production through full lifecycle—without being stuck behind a desk.

What You'll Do

In this role, you'll act as a bridge between design engineering and manufacturing, working closely with multidisciplinary teams to ensure products perform as intended in real-world conditions.

Key responsibilities include:

  • Troubleshooting electronic assemblies to the **component level** (analog, digital, and/or RF)
  • Investigating production yield issues and driving root-cause analysis
  • Designing and executing engineering experiments to validate solutions
  • Supporting new product introductions and resolving prototype issues
  • Identifying and qualifying alternate components to address shortages or obsolescence
  • Recommending design, process, and test improvements to enhance quality and throughput
  • Partnering with Quality and Supply Chain on material and manufacturing issues
  • Providing technical guidance and leadership to technicians and junior engineers

You'll work in a lab environment closely connected to manufacturing, with access to industry-standard test equipment and real hardware—not simulations alone.

What We're Looking For

  • Bachelor's degree in electrical engineering (or equivalent experience)
  • 6+ years of relevant experience (less with an advanced degree; more without a degree)
  • Strong hands-on troubleshooting skills at the board and component level
  • Experience analyzing and supporting analog, digital, and/or RF circuitry
  • Comfort working independently while collaborating across teams
  • Ability to lead small technical efforts and mentor others
  • Eligibility to obtain a U.S. Security Clearance (no clearance required to start)
  • Experience with complex communication systems, manufacturing environments, or component qualification is a plus—but not required.

Why This Role Stands Out

  • Work on **mission-critical electronic products** with long-term impact
  • High technical ownership without people-management burden
  • Stable, well-funded environment with strong engineering culture
  • Competitive compensation, full benefits, and relocation support if needed

Compensation:

Target base salary range: **$95,000–$160,000** (flexible based on experience and location), plus a comprehensive benefits package.

Ready to Explore This Opportunity?

If you're a problem-solver who enjoys digging deep into hardware issues and wants exposure to advanced electronics in a highly respected, confidential environment, we'd like to talk.


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Product Support Engineer • Rochester, New York, United States

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