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Northside Family Dentistry
Patient Relationship SpecialistNorthside Family Dentistry • Cookeville, Tennessee, United States
Patient Relationship Specialist

Patient Relationship Specialist

Northside Family Dentistry • Cookeville, Tennessee, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description
Patient Relationship Specialist (Warm Leads + Phone-Based)
A career at Golden Oak Sedation Dental & Implant Center means being part of a fast-paced, high-performance environment where your ability to connect with people and drive action truly matters.

We specialize in life-changing dental implant transformations—and every conversation you have can help someone take the first step toward a better life.

About This Role:
This is a phone-heavy, relationship-driven role.

You will spend the majority of your day:
  • Speaking with patients who have already expressed interest (warm leads).
  • Building trust quickly.
  • Guiding them toward scheduling their consultation.

If you enjoy connecting with people, creating momentum, and helping others take action—this is a high-impact opportunity.

What You’ll Do:
  • Build rapport with prospective patients over the phone within minutes.
  • Guide patients through their options and confidently move them toward booking a consultation.
  • Follow up consistently with patients who are considering treatment but haven’t scheduled yet.
  • Understand where each patient is in their decision-making process and communicate accordingly.
  • Track conversations and outcomes using internal systems.
  • Hit and exceed daily/weekly performance goals (KPIs).
  • Collaborate with the team to improve conversion and patient experience.

Who Thrives in This Role:
This role is a strong fit for someone who:
  • Is energized by talking to people all day.
  • Naturally builds trust and connection quickly.
  • Is confident guiding conversations and asking for commitment.
  • Enjoys working toward goals and performance targets.
  • Takes ownership of results and follows through.
  • Brings positive energy and resilience—even on tough days.

What We’re Looking For:
  • Strong verbal communication and phone presence.
  • Ability to build rapport quickly and authentically.
  • Self-motivated with a strong work ethic.
  • Organized and able to manage multiple follow-ups.
  • Experience in sales, call center, or patient coordination is a plus.

What We Offer:
  • Warm leads provided daily (no cold calling).
  • Structured training program to set you up for success.
  • High-energy, team-oriented environment.
  • Performance-driven opportunity with clear expectations.

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Patient Relationship Specialist • Cookeville, Tennessee, United States

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