Registration Manager, Events (Event Attendee Experience Manager)

Registration Manager, Events (Event Attendee Experience Manager)

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

About the Role Are you a master of data management and a people person? Join our team as an Attendee Data Manager, where you'll be the wizard behind the scenes, ensuring our events run off without a hitch! You'll work closely with our clients and teams to deliver unforgettable experiences while keeping all the details in check. If you thrive in dynamic environments and love making connections, this is the role for you! We are looking for confident, fearless, client-facing self-starters who want to project manage the online registration and registrant customer service process for our events and meetings. You have to thrive in data and reporting and love to work within a collaborative team environment! In this role you will be...

• Leading the online registration process for assigned events ensuring data integrity and reporting using event technology databases and Excel
• Managing attendee registration with precision and flair
• Handling registrant inquires via email and phone ensuring customer service excellence
• Participating as a proactive and collaborative member of the assigned event logistics planning team providing solutions for our customers and event attendees
• Navigating complex event logistics with ease

You're Good At

• Managing event registration websites in Cvent
• Cultivating strong relationships with clients and vendors
• Ensuring data integrity and conducting quality control checks
• Leading projects, adhering to timelines and adjusting to curve balls
• Workload managements and expectation setting
• Critical thinking, emotional intelligence and collaborative communication to problem solve

You Might Also Have

• 1-3 years of experience in event registration.
• Hands-on experience in managing room blocks, partnering with vendors
• Hospitality industry experience or knowledge
• A knack for organization and attention to detail
• Experience with Cvent is a must. Attendee Hub, or other event management platforms is a plus.

You Should Know

• This role is primarily onsite in New York, NY for at least 4 days a week

If you're excited about taking your career to new heights and being a key player in shaping fantastic events, we want to hear from you! Apply now and bring your talents to our amazing team!

The Perks

Room to Grow Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow. Everyone has a voice We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected. Make your move The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career there's always room to move. We've got you covered Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program. We're positive. You'll love it. It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Registration Manager, Events (Event Attendee Experience Manager) is between $70,000 - $85,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.