Insurance Operations Project Intern - Global Payment - 2026 Start (BS/MS)

Insurance Operations Project Intern - Global Payment - 2026 Start (BS/MS)

Location: Seattle

Team: Product

Employment Type: Intern

Job Code: A20812

Responsibilities

The Global Payment team of ByteDance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok. The Payment Network team in Global Payment ensures a secure, professional and efficient overseas payment solution, helping businesses to unblock payment channels and effectively assisting overseas business and product expansion. This includes tasks such as building general service capabilities, payment instruction orchestration engine, etc. We are seeking a mission-driven and analytically-minded intern. Your primary focus will be on improving the core metrics that build trust and drive growth. You will dive deep into our operational data to identify levers for improvement, coordinate with cross-functional teams to implement changes, and measure the impact of those changes on our customers' confidence. This is a role for a future strategist and operator. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.

Responsibilities:

• Analyze key performance indicators (KPIs) such as Adoption rate, Penetration rate, Claim Rate, Claim Resolution Time, Customer Trust Score, "Buy" Click Conversion Lift, and Seller Retention.
• Conduct A/B tests on the presentation of our protection services (e.g., messaging, badges, placement) and measure their direct impact on sales conversion and average order value.
• Analyze how the usage of our services correlates with seller health metrics (e.g., repeat business, store growth). Develop insights to help the Sales and Onboarding teams sell the growth benefits, not just the risk mitigation.
• Map the user journey to file a claim. Identify drop-off points and collaborate with Product and Engineering to streamline the process, turning a negative experience into a moment of delight and trust-building.
• Act as a central coordinator between Business, Product, Data Science, Risk, and Customer Service teams to drive metric improvement projects.

Qualifications

Minimum Qualifications:

• Currently pursuing a Bachelor's or Master's degree in Business, Economics, Analytics, Operations, or a related field.
• Strong analytical and problem-solving skills; proficient in Excel and basic data analysis.
• Excellent communication and interpersonal skills, with a talent for coordinating between different teams.
• Intellectually curious, proactive, and passionate about using data to build customer trust.

Preferred Qualifications:

• Experience with SQL or a willingness to learn quickly.
• Interest in e-commerce, fintech, InsurTech, or trust and safety platforms.

Job Information:

For Pay TransparencyCompensation Description (Hourly) - Campus Intern

The hourly rate range for this position in the selected city is $33.25- $33.25.

Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
• Exercising sound judgment.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Reasonable Accommodation

ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at