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Zortech Solutions
ServiceNow BA --USZortech Solutions • San Diego, CA, United States
ServiceNow BA --US

ServiceNow BA --US

Zortech Solutions • San Diego, CA, United States
18 hours ago
Job type
  • Full-time
Job description

ServiceNow Business Analyst

Location: San Diego, CA (Onsite)

Duration: Fulltime

Position Overview:

We are seeking a skilled and motivated ServiceNow Business Analyst with ITIL experience to join our team. The ServiceNow BA will play a critical role in understanding business needs and translating them into functional requirements and solutions within the ServiceNow platform, with a focus on aligning processes with ITIL best practices. The ideal candidate will have a strong business acumen, excellent communication skills, and a deep understanding of ServiceNow capabilities and ITIL framework. As a ServiceNow Business Analyst, you will work closely with stakeholders, development teams, and other IT functions to ensure successful ServiceNow implementations that adhere to ITIL principles and meet business objectives.

Responsibilities:

  • Requirements Gathering: Collaborate with stakeholders, including business users, IT teams, and subject matter experts, to gather and document business requirements related to ServiceNow applications and modules, with a strong emphasis on ITIL processes.
  • ITIL Process Alignment: Analyze existing business processes and workflows, and ensure they align with ITIL best practices while identifying opportunities for process improvement.
  • Functional Specifications: Create clear and detailed functional specifications for ServiceNow configurations, customizations, and integrations, taking into consideration ITIL guidelines.
  • Solution Design: Work closely with ServiceNow developers and architects to design solutions that adhere to ITIL principles while addressing business needs.
  • Data Analysis: Analyze data requirements for ServiceNow applications, including data sources, data mappings, and data transformations, with a focus on maintaining accurate and relevant ITIL-related data.
  • User Experience (UX) Design: Collaborate with UX designers to ensure intuitive and user-friendly interfaces for ServiceNow applications, keeping in mind ITIL user experience requirements.
  • Documentation: Prepare comprehensive documentation, including user stories, use cases, process flows, and requirements traceability matrices, with specific attention to ITIL processes.
  • Change Management: Assist in change management activities, including impact analysis, stakeholder communication, and user training, while considering ITIL change management principles.
  • Testing Support: Collaborate with QA analysts to ensure that testing aligns with the defined requirements, including ITIL-related test scenarios and validation of ITIL process adherence.
  • Continuous Improvement: Stay up-to-date with ServiceNow releases, features, ITIL guidelines, and best practices to continuously enhance your knowledge and contribute to process improvements.

Requirements:

  • Bachelor's degree in Business Administration, Computer Science, Information Technology, or related field.
  • Proven experience as a Business Analyst with specific experience in ServiceNow implementations and ITIL processes.
  • In-depth understanding of IT Service Management (ITSM) processes, ITIL framework, and ServiceNow platform capabilities.
  • Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements with an ITIL focus.
  • Excellent written and verbal communication skills to effectively interact with stakeholders and technical teams.
  • Experience in process analysis, requirement gathering, and functional specifications creation with a focus on ITIL alignment.
  • Familiarity with Agile methodologies and the ability to work in Agile/Scrum environments.
  • ServiceNow certifications related to Business Analysis or IT Service Management are desirable.
  • ITIL Foundation certification or higher level ITIL certifications are preferred.
  • Strong organizational skills and attention to detail to ensure accuracy and completeness of documentation.
  • Ability to work collaboratively in a team environment and manage multiple priorities effectively.
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ServiceNow BA --US • San Diego, CA, United States

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