Elevate Your Career | Spa / Retail Manager
At European Wax Center, we don’t just wax—we inspire Unapologetic Confidence. We’re looking for a dynamic Spa Manager to help lead our Minneapolis-Lakes, MN location. You’ll be the heartbeat of the center, cultivating a vibrant culture and leading by example to deliver extraordinary guest experiences. If you have the drive to exceed sales goals and the heart to empower both your team and your guests, your next big opportunity starts here!
Position Summary
As the Spa Manager, you’ll drive center success by overseeing front-of-house operations and mentoring your sales team to exceed key performance metrics. We’re seeking a leader who sets the standard for guest satisfaction and builds a vibrant, motivated workplace where both associates and the business can grow.
This is a highly guest-facing leadership role (approximately 80% customer interaction) that ensures daily operations run smoothly while delivering the 'wow' factor our guests love!
Guest Experience
- Deliver exceptional service and ensure brand standards are consistently met
- Lead the charge in referral-based growth by capturing new guest leads
- Promptly address guest feedback in a timely, solution driven manner
- Drive guest retention and satisfaction
Team Leadership
- Lead, coach, and develop Guest Service Associates
- Support hiring and onboarding
- Foster a positive, high-performance culture
- Conduct performance reviews and coaching
Operations and Sales Performance
- Manage scheduling and staffing
- Maintain cleanliness and organization
- Handle inventory, expense management and reporting
- Coordinate maintenance and vendors
- Execute front-end sales strategies
- Track and improve key metrics
- Motivate team performance
Community Outreach and Marketing
- Participate in local events
- Build community relationships
- Support marketing initiatives
- Proven record of smashing sales targets and building winning teams
- A passion for people and sales
- Strong leadership and communication skills
- Highly organized and detail-oriented
- Reliable means of transportation
- High school diploma or equivalent required
** Since our guests love us at all hours, a flexible schedule—including evenings and weekends—is a must.**
Benefits
- Health, dental, and vision insurance
- Paid time off and paid holidays
- Company laptop
- Cell phone reimbursement
- Mileage reimbursement
- Employee discounts
- Employee Assistance Program
- Career growth opportunities
- We Care About Each Other
- We Do The Right Thing
- We Delight Our Guests
- We Have Fun While Being Awesome
European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services.
Retail Sales Manager -Minneapolis-Lakes • Minneapolis, MN, US
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