Reliable. Team player. Multi-tasker. Critical-thinker. If this sounds like you, you can thrive as an Offline Customer Support Specialist at Spectrum.
As an Offline Customer Support, you'll complete offline tasks that support our Customer Operations. In this essential, entry level role, you'll guarantee that people, process, and technology are effectively supporting the customer and the operational business rules. Your support of our team will make a positive impact on customers and the company every day.
WHAT OUR CUSTOMER SUPPORT SPECIALISTS ENJOY MOST
Identifying, analyzing, and correcting errors on customer accounts within multiple systems
Owning special requests and research needs that contribute to the success of the team and ultimately enhance the customer experience
Completing offline and back office support tasks, such as customer mailings or call logs
Interacting with customers and coworkers to ensure accuracy of information and requests
Representing a Fortune 100 company and being part of a supportive team
We're a large organization with bustling 24/7 call centers offering a variety of shifts. Throughout your shift, you'll be responsible for contacting customers to gather missing information, resolving complex customer requests, and analyzing audit or error reports. If you like being busy and are up for the challenge, this is a great role to start your Spectrum career.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
Preferred Qualifications
CSU140
2026-73952
2026
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.Customer Service Representative ($20 PH starting) • Riverview, FL, United States
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