Program Assistant (Hybrid in Albany, NY)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

We are looking for a detail-oriented Program Assistant, who will be responsible for the successful delivery of HMS (Gainwell) services to clients. Support will include client-customer relations, report preparation, claim review, research tasks, as well as day-to-day operational projects for the Casualty and Estates Recovery program. The right candidate will possess strong time management skills as they assist in meeting deadlines for client deliverables.

Your role in our mission

• Ability to interface with all levels of stakeholders, both internally and externally, in a professional manner.
• Supports the Program Director, Sr. Attorney, and Program Specialist with client escalations and projects.
• Maintains and updates ongoing reports to meet deadlines for client deliverables.
• Corresponds with the client regularly to provide updates and answers to questions.
• Ability to solve problems when dealing with issues raised to the team.
• Refers work to the appropriate teams to resolve roadblocks.
• Prepare documents needed to resolve escalations.
• Analyzes case details to provide internal and external updates.
• Assists with local mail and forwarding to intake team.
• Ability to work independently and prioritize effectively.

What we're looking for

• Bachelor’s degree preferred, but an associate’s degree should at least be obtained; 2 years of equivalent work experience may be substituted for a degree
• 3-5 years of relevant work experience in legal support, accounting, casualty and estates recovery
• Experience with legal support or accounting work
• Experience with Casualty and Estates Recovery
• Knowledge of and experience with Microsoft Word, Excel, PowerPoint, and Access.

What you should expect in this role

• 10-15% travel to Albany, NY required (must be within 2-hour driving distance)
• This is a full-time permanent regular hourly (W-2) employee position.
• Upward career advancement is possible and encouraged.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• The use of AI is prohibited during interviews.
• This position will remain posted to take applications until May 12, 2026.

#LI-DNI

The pay range for this position is $17.00 - $20.00 per hour, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.