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Professional Search Group
Technical Customer ServiceProfessional Search Group • CA, United States
Technical Customer Service

Technical Customer Service

Professional Search Group • CA, United States
30+ days ago
Job type
  • Full-time
Job description

Professional Search Group OC is partnering with a leading financial-services solutions provider to source a Technical Assistance Center Specialist for an upcoming seasonal project starting in between May-July. This is a temporary role with potential for extension based on performance and business needs. We are looking for an energetic, tech-savvy professional who enjoys helping customers, learning new systems, and solving problems creatively.

This position is a temporary role, fully remote, and candidates must reside in California.

About the Client

Our client supports financial institutions nationwide, helping them improve performance and enhance customer experience through top-tier service and managed solutions. Their culture emphasizes empowerment, teamwork, and accountability—creating an environment where employees thrive and deliver exceptional results.

Technical Assistance Center Specialist Responsibilities

  • Become an expert in assigned software and hardware platforms
  • Train customers on new systems, tools, and application features
  • Provide live demos and guide users through navigation and functionality
  • Troubleshoot incoming calls, chats, and emails from customers
  • Replicate technical issues to identify root causes and solutions
  • Assist with testing of systems, networks, and hardware when needed
  • Install or support updates to software and hardware
  • Maintain accurate documentation of customer interactions and resolutions
  • Support internal teams through knowledge sharing and peer training
  • Participate in team meetings and complete assigned training
  • Collaborate with management to improve workflows and efficiencies
  • Maintain a professional, supportive, and customer-focused approach at all times

Technical Assistance Center Specialist Qualifications

  • Live in California
  • Available for a temporary position
  • Proficiency with Windows and Microsoft Office (Mac experience is a plus)
  • Comfort working with software, hardware, and system updates
  • Excellent Customer Service experience required
  • Excellent written and verbal communication skills
  • Strong attention to detail and ability to work independently
  • Patience, empathy, and the ability to explain technical concepts simply
  • Solid time-management and problem-solving abilities
  • Positive, proactive, “go-getter” attitude
  • Team-oriented mindset

Preferred Qualifications

  • 3–5 years of experience in technical support or training
  • Background in financial or banking environments
  • Strong active-listening skills
  • Leadership or mentoring experience

Apply with Professional Search Group OC today!

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Technical Customer Service • CA, United States

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