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Smart AutoCare
Mechanical Claims AdjusterSmart AutoCare • Jacksonville, FL, United States
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Mechanical Claims Adjuster

Mechanical Claims Adjuster

Smart AutoCare • Jacksonville, FL, United States
9 days ago
Job type
  • Full-time
Job description

Mechanical Claims Adjuster

The Mechanical Claims Adjuster plays a critical role in our claim's operation. This is a full-time, in-office position based in either Richardson, TX or Jacksonville, FL. As a Claims Adjuster in our Claims Administration Department, you will be part of a dedicated team that plays a key role in our claims process. In this role, you will work closely with customers, vehicle inspectors, and repair facilities to determine the cause of failure and coverage.

Minimum Qualifications:

  • Education - High school diploma and at least two years college or an equivalent combination of education and experience; Preferred Bachelor's degree in related field
  • Experience - Minimum 3 years of hands-on automotive repair and diagnosis experience. 1 to 2 years of Claims processing experience preferred but not required
  • Licensure, Certification, and/or Registration - Current or previous ASE Certification preferred.

Primary Job Functions:

  • Verify claim information to determine if the customer's concern, diagnosis, and failure justify the repair approval within the terms of the contract.
  • Verify repair costs are performed within industry standards.
  • Verify repair information to determine if coverage was within the limits of the service contract.
  • Interface with customers, agents, dealers to complete all investigations of claims.
  • Complete a fair settlement of the claim.
  • Contribute to team effort by accomplishing related results as needed.
  • Verify claims are processed following the policy and procedure established by Smart Autocare

Periodic Job Functions:

  • Participate in any projects, reports, documentation, tasks or objectives assigned
  • Skills & Competencies Required: Parts and Labor Guide familiarity. Intermediate knowledge of Windows-based computer programs. Exceptional customer service and communication skills. Ability to read, analyze and interpret general business correspondence or technical procedures. Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists. Spanish fluency/Bilingual a plus. Adhere closely to a posted schedule
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Mechanical Claims Adjuster • Jacksonville, FL, United States

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