Demand - Senior Field Service Technician

Demand - Senior Field Service Technician

Join to apply for the Demand - Senior Field Service Technician role at ABB

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Join to apply for the Demand - Senior Field Service Technician role at ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:
Regional Service Manager - South

Your role and responsibilities:

In this role you will be responsible for Demand Field Service in Process Automation Energy Industries Service. Senior Demand Field Service Technician’s perform service in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service. As a Senior Demand Field Service Technician in proximity of Houston, TX or Baton Rouge, LA you will be required to work independently and as part of a team based on customer/contract requirements.

The work model for the role is: Remote

This role is contributing to the Process Automation Energy Industries Division in Houston, TX or Baton Rouge, LA area.

You will be mainly accountable to:

• Provide site service to ensure safe and efficient plant operation utilizing the ABB 800xA/AC800M Distributed Control System.
• All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction).
• Troubleshoot distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance.
• Maintain customer database by logging each call and the support provided.
• Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract.
• Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.
• Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a “follow-up” system with customers to ensure the technical advice provided was effective.
• Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line.

Our team dynamics:

You will join a dynamic, talented, and high performing team, where you will be able to thrive.

Qualifications for the role:

• Associate Level Desired; minimum of 5 years of Electrical, Chemical, Mechanical, Computer Science, Automation, or Process Control related experience; or a special combination of education and experience and/or demonstrated accomplishments will be considered.
• A good working knowledge of Microsoft, networking, cyber security, and ABB 800xA/AC800M Distributed Control System is a plus.
• Work experience including: DCS Systems maintenance, configuration, and process control. Selected resource will be taking care of Customers in the South Region. ABB relocation assistance will be provided.
• Travel required - 80%
• Applicants must speak fluent English and have a legal driver’s license.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us:

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

ABB is an Equal Employment Opportunity and Affordative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following website: https://www.eeoc.gov/sites/default/files/2 023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affordative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

MyBenefitsABB.com

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Engineering and Information Technology
• Industries: Appliances, Electrical, and Electronics Manufacturing

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