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Spanish Speaking Support SpecialistVirtualVocations • Lowell, Massachusetts, United States
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Spanish Speaking Support Specialist

Spanish Speaking Support Specialist

VirtualVocations • Lowell, Massachusetts, United States
5 days ago
Job type
  • Full-time
Job description
A company is looking for a Cloud Frontline Support Specialist (Spanish Language). Key Responsibilities Provide technical support, configuration, and troubleshooting of software-related inquiries via email, phone, and chat for customers and MSPs Perform technical analysis of customer problems and define plans for resolution Build and maintain strong relationships with partners and ensure accurate case documentation in the support system Required Qualifications Fluent in English and Spanish (both verbal and written, Upper Intermediate as a minimum) 1 or more years of work experience in a similar role, preferably in Hosting tech support or Managed Service Provider business Knowledge of Windows Server administration basics Ability to analyze technical issues and convey technical information effectively Exceptional customer service approach and excellent analytical skills
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Spanish Speaking Support Specialist • Lowell, Massachusetts, United States

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