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Chick-fil-A
Operating DirectorChick-fil-A • North Canton, OH, United States
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Operating Director

Operating Director

Chick-fil-A • North Canton, OH, United States
14 days ago
Job type
  • Full-time
Job description

Operating Director

Company: Chick-fil-A

Location: North Canton FSU

Reports To: Owner/Operator

Mission

To lead the organization by casting vision, developing leaders, and driving operational and cultural excellence to deliver exceptional guest experiences and sustainable business growth.

Outcomes: KPI's

  • Achieve Top 20% ranking in all key CEMs by the end of 2027.
  • Maintain average Speed of Service (SOS) under 3:30 within the first year.
  • Ensure Food Safety Score of 1 consistently; Guardian of the Brand.
  • Attain 100% completion on all QIV visits and maintain 95%+ on Smart Shop scores.
  • Keep Food Cost gap under 0.75% through team training, waste control, and operational excellence.
  • Achieve and maintain CFA One sales mix over 40% through digital engagement strategies.
  • Lead a culture of excellence that reduces turnover and develops at least 2 leaders annually prepared for higher-level roles or LDP.

Competencies

  • Behavioral Fit
  • Strategic thinking
  • High follow-through and accountability
  • Integrity
  • Strong planning and systems leadership
  • Leadership development and coaching
  • Emotional intelligence and presence
  • Clear, persuasive communication
  • High personal standards
  • Cultural Fit
  • Servant-hearted
  • Enthusiastic and purpose-driven
  • Grace-filled and truthful
  • Generous with time and attention
  • Consistently present and reliable
  • Community-minded and family-oriented

Married to the Mission: Grow People, Grow Business, but dating the Methods.

Vision: To provide Excellence through Hospitality to help our community Grow.

Values: Excellence, Hospitality, Growth

Work Schedule

  • 8 hour shift
  • 10 hour shift
  • Weekend availability
  • Monday to Friday
  • Holidays
  • Day shift
  • Night shift
  • Overtime

Benefits

  • Flexible schedule
  • Paid time off
  • Health insurance
  • Life insurance
  • 401(k) matching
  • Employee discount
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Operating Director • North Canton, OH, United States

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