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University of Olivet
Financial Aid CounselorUniversity of Olivet • Olivet, MI, United States
Financial Aid Counselor

Financial Aid Counselor

University of Olivet • Olivet, MI, United States
30+ days ago
Job type
  • Full-time
Job description

Financial Aid Counselor

The Financial Aid Counselor is responsible for supporting the administration of federal, state, and institutional financial aid programs while delivering high-quality service to students and families. This role manages a caseload of students and ensures compliance with all applicable regulations while contributing to a student-centered, efficient financial aid operation.

Key Responsibilities

  • Counsel students and families on financial aid eligibility, application requirements, cost of attendance, and funding options
  • Review and process financial aid applications (FAFSA/ISIR) and resolve conflicting information
  • Determine student eligibility, including review of C-Flags, C-Codes, and database matches
  • Perform federal verification and ensure compliance with Title IV regulations
  • Package and adjust financial aid awards, including monitoring for over awards
  • Manage Satisfactory Academic Progress (SAP) evaluations and appeals
  • Review and process special circumstance requests using professional judgment
  • Assist with loan processing, including Direct Loans and Parent PLUS Loans
  • Support reconciliation, reporting, and compliance activities as needed
  • Participate in recruitment, outreach, and financial literacy initiatives
  • Provide front-line customer service and support to students, families, and campus partners
  • Collaborate with Admissions, Student Accounts, and other campus departments to support student success
  • Perform other duties as assigned

Minimum Qualifications

  • Bachelor's degree in Business, Finance, Accounting, Education, or related field
  • 2+ years of experience in financial aid, student accounts, or a related field OR transferable experience (see below)
  • Equivalent combination of education and experience may be considered

Transferable Experience & Skills (Financial Aid Experience Not Required)

Candidates do not need direct financial aid experience to be successful in this role. We strongly encourage applicants with transferable experience in compliance-based, detail-oriented, and student/client-facing roles to apply.

Relevant backgrounds may include:

  • Banking, lending, or loan processing
  • Accounting, payroll, or finance
  • Admissions, registrar, or enrollment services
  • Social services or case management
  • Insurance, claims, or benefits administration
  • Government or compliance-focused roles

Preferred Qualifications

  • Experience working in a higher education financial aid office
  • Knowledge of Title IV regulations and federal need analysis
  • Experience with financial aid systems (PowerFAIDS, Jenzabar, Banner, or similar)
  • Strong understanding of SAP, verification, and professional judgment

Key Transferable Skills

Candidates should demonstrate the ability to:

  • Interpret and apply policies, rules, or regulations
  • Review and verify documentation for accuracy and completeness
  • Manage a caseload or high volume of work with competing deadlines
  • Communicate complex information clearly and effectively
  • Maintain confidentiality and handle sensitive information
  • Analyze information and make sound, independent decisions
  • Provide strong customer service in a fast-paced environment

Training Commitment

We are willing to train the right candidate who demonstrates strong analytical ability, attention to detail, and a commitment to student service.

Knowledge, Skills & Abilities

  • Strong analytical and problem-solving skills
  • Ability to interpret and apply complex federal and state regulations
  • Excellent communication and customer service skills
  • Strong organizational skills with the ability to manage multiple priorities
  • High level of accuracy and attention to detail
  • Ability to work both independently and collaboratively
  • Commitment to supporting a diverse student population

Work Environment

  • Full-time, on-campus position
  • Fast-paced, service-oriented office environment
  • Regular interaction with students, families, and campus stakeholders
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Financial Aid Counselor • Olivet, MI, United States

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