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Customer Support RepresentativeArea Temps • Cleveland, OH, US
Customer Support Representative

Customer Support Representative

Area Temps • Cleveland, OH, US
30+ days ago
Job type
  • Full-time
Job description

A manufacturing company is offering an immediate full-time opportunity for a Customer Support Representative who will act as the liaison between the customer and company's operations team. Work hours are Monday through Friday from 8 a.m. to 4:30 p.m.

Job Responsibilities:

  • Process quotes on a daily basis, handle pricing, quote repair orders to the customers, and make necessary calls for any special requests as needed
  • Email completed quotes to customers for approval and update the ERP System and file quote approvals when received
  • Process warranty paperwork and teardowns as per company policy
  • Ship and Invoice, open work orders, and answer incoming calls as needed
  • Expedite requests, refer to the Production Manager accordingly, and take care of requests as needed by the customer
  • Inform the manager of any issues or concerns that may be in the best interest of the company and/or the customer
  • Use email to send or receive quotes and customers’ correspondence
  • Perform other tasks assigned

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Customer Support Representative • Cleveland, OH, US

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