ServiceNow Developer CSM DHS Public Trust (Remote)

*We are open to supporting 100% remote work anywhere within the U.S.*

As a ServiceNow Developer, you play a pivotal role in successfully developing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for contributing to designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Your responsibilities include:

• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs.

• Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies.

• Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.

• Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

• Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.

• Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

• User Training: Support end-user training to ensure a smooth adoption of the implemented solution.

• Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.

• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.

• Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.

• Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.

• Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

Required Experiences and Certifications

• US Citizenship is required (required by the federal government for this position).

• Must be able to obtain a DHS Public Trust clearance.

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

• 3+ years of software development experience

• 1+ years of experience implementing ServiceNow solutions

Desired Skills

• 1+ years of experience with CSM or ITSM

• 1+ years of experience troubleshooting and resolving technical issues related to ServiceNow implementations.

• 1+ years of experience scripting beyond basic ServiceNow scripts

• 1+ years of experience in Agile Scrum

• Certified in one or more additional mainline certifications, with preference for:

ServiceNow Certified Application Developer

Certified Implementation Specialist – Human Resources

Certified Implementation Specialist – CSM

Certified Implementation Specialist – Discovery

Certified Implementation Specialist –SAM

Certified Implementation Specialist – PPM

• Experience in App Engine

• Service Portal customization experience

• Hands-on experience (>480 hours each) configuring or building 3 or more ServiceNow applications.

• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

• Familiarity with ITIL processes and IT Service Management (ITSM) principles

• Strong scripting skills in JavaScript and GlideScript

• Strong technical skills, including workflow configuration, and business rule development.

• Experience in customizing UI and creating complex workflows.

• An understanding of integration techniques with external systems

• Hands on experience troubleshooting and resolving technical issues.

• An active DHS or DoW clearance

Professional Skills

• Detail-oriented tendencies with excellent problem-solving and analytical abilities.

• The ability to work effectively in a team-oriented, collaborative environment.

• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally.

• Ability to work in a fast paced environment

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