Automotive Service Manager - Sport Hyundai

Job Description

Job Description

Location : Egg Harbor Township, NJ

Position : Automotive Service Manager

Company : Sport Hyundai

Are you a skilled leader with a passion for the automotive industry and a drive for delivering top-notch customer service? Sport Hyundai, a leading automotive dealership in the tri-state area, is seeking an experienced and motivated Service Manager to oversee our service department. If you have a proven track record in automotive service management and are ready to take on a new challenge, we want to hear from you!

Key Responsibilities :

• Manage the daily operations of the service department, ensuring a high level of customer satisfaction and efficient workflow.
• Lead, train, and motivate a team of service advisors, technicians, and support staff to achieve performance targets and provide exceptional service.
• Monitor service department performance, including productivity, profitability, and customer service metrics, and implement improvements as needed.
• Handle customer inquiries, complaints, and feedback professionally, resolving issues promptly to ensure a positive experience.
• Develop and maintain strong relationships with customers, ensuring repeat business and loyalty to the dealership.
• Oversee scheduling, staffing, and resource allocation to optimize service department efficiency.
• Ensure compliance with manufacturer standards, warranty policies, and safety regulations.
• Manage parts inventory and work closely with the parts department to ensure the timely availability of necessary components.
• Monitor service department financials, including budgeting, cost control, and profitability analysis.

Qualifications :

What We Offer :

Equal Employment Opportunity Statement :

Burlington Auto Group is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants are encouraged to apply.

Employment is contingent upon completion of a background check and a negative pre-employment drug screen.