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Sr. Manager, Rewards

Sr. Manager, Rewards

iHerbIrvine, CA, US
8 days ago
Job type
  • Full-time
Job description

Sr. Manager, Rewards

Targeted Compensation Range : $135,000-$165,000

Job Summary :

The Sr. Manager, Rewards is responsible for leading the strategy and execution of iHerb's Rewards program. The role will work with executive stakeholders to develop and optimize a world class loyalty platform, and collaborate with cross-functional resources.

Job Expectations :

  • Own the Rewards program with proposing a multi-year loyalty strategy and roadmap with financial impacts and guardrails.
  • Define the high value actions for loyalty across acquisition, retention, and reactivation that drive LTV.
  • Lead iHerb Rewards marketing initiatives, working with cross-functional teams to design, build, and optimize reward programs.
  • Model and continuously fine-tune program costs, incremental revenue, and overall program return.
  • Collaborate internally with marketing, technology, product, legal, accounting and more teams to define features and data requirements of both campaigns and program enhancements.
  • Ensure ongoing legal and SOX compliance, documenting policies and processes for audit purposes.
  • Work agilely across both our internal proprietary Rewards platform as well as external solutions to create a best-in-class experience for our customers.

Knowledge, Skills and Abilities :

  • Strong communication skills : listening, verbal, and written
  • Proven cross functional team leader with the ability to effectively interact and present at all levels, including Senior Management and Executive level.
  • Must be able to motivate, develop, and direct teams from across the world
  • Highly proficient in web / digital analytics

    • Experience Requirements :

  • 5+ years of marketing experience in areas including loyalty / rewards, CRM, email / push, customer segmentation, and promotions in a fast paced B2C environment
  • Experience in leading design and execution of programs across multiple communication channels including direct mail, email, push, and web
  • Experienced with marketing automation platforms and technology (Tableau, Braze, Simon Data, etc)
  • Ecommerce or VMS industry experience a strong plus
  • Google Sheets / Excel experience needed
  • Asana, Confluence, Jira experience preferred

    • Anticipated Pay Scale :

    $115,850 - $184,307 USD

    iHerb is on a mission to make health and wellness accessible to all. We offer Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products.

    Focus on the Customer Empower Our People Be Entrepreneurial & Pivot Quickly Embrace Diversity & Inclusion Strive for Simplicity

    At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind.

    iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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