Talent.com
Hyatt Hotels
Front Desk SupervisorHyatt Hotels • Charleston, SC, United States
Front Desk Supervisor

Front Desk Supervisor

Hyatt Hotels • Charleston, SC, United States
21 days ago
Job type
  • Full-time
Job description

Front Desk Supervisor

The Front Desk Supervisor is responsible for assisting the Rooms Leadership team while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

Job Duties & Functions

  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Set the standard for guest relations at the Front Desk.
  • Obtain all necessary information when taking room reservations.
  • Monitor all V.I.P. and special guest requests.
  • Review the Front Office log and Trace File daily.
  • Fully comprehend and execute all relevant phases of the front desk computer system.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Be aware of all rates, packages, and promotions currently underway.
  • Be familiar with all in-house groups.
  • Be aware of all closed-out and restricted dates.
  • Follow and enforce all Avion Hospitality hotel credit policies.
  • Be able to perform all duties of a Front Desk Agent.
  • Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
  • Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
  • Assist the Director of Front Office in ensuring that associates are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, and guest request log).
  • Have knowledge of and assist in all emergency procedures as required.
  • Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
  • Be able to perform, complete, and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
  • Ensure that associates are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and all other associates.
  • Ensure the maximization of room revenue through Rooms Merchandising.
  • Answer all guest inquiries in a timely and professional manner.
  • Be involved in departmental meetings, planning, and execution.
  • Help maintain productivity levels at or above budgeted standards.
  • Perform any other duty as required by management.
  • Assist in training of new hires and current associates regularly.
  • Attend meetings as required by management.

Requirements

  • At least 2 to 3 years of progressive experience in a hotel or a related field is required. High School diploma or equivalent required.
  • College coursework in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful, high-pressure situations, including the ability to handle guest objections and disputes to satisfactory results.
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
Create a job alert for this search

Front Desk Supervisor • Charleston, SC, United States

Similar jobs

Ops Supervisor Hauling

Republic Services, Inc.North Charleston, SC, United States
Full-time

POSITION SUMMARY: Within a division, the Operations Supervisor - Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residenti... Show more

 • Promoted

Security Officer Enhanced Part Time Front Office

Allied Universal SecurityNorth Charleston, SC, United States
Full-time +1

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose.While working in a dynamic, welcoming, and collaborati... Show more

 • Promoted

Front Desk Supervisor

Hyatt Hotels Corp.Charleston, SC, United States
Full-time

Description The Front Desk Supervisor is responsible for assisting the Rooms Leadership team while providing attentive, courteous, and efficient service to all guests, prior to arrival and through... Show more

 • Promoted

ERS-Supervising Engineer - Charleston

Vertiv HoldingsCharleston, SC, United States
Full-time

Responsible for performing supervisory, sales and administrative duties in a small area service center location or a designated scope of a larger service center while performing fieldwork on a regu... Show more

 • Promoted

SHIFT SUPERVISOR

Krispy KremeLadson, SC, United States
Full-time

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe.The brand's iconic Hot Light lets consumers know when doughnuts a... Show more

 • Promoted

Front Desk Supervisor

Hyatt HotelsCharleston, SC, United States
Full-time

The Front Desk Supervisor is responsible for assisting the Rooms Leadership team while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their sta... Show more

 • Promoted

Service Supervisor

Cintas CorporationLadson, SC, United States
Full-time

Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house.Responsibilities include supervising the service team who provides customer ... Show more

 • Promoted

Assistant Front Office Manager

Hotel BennettCharleston, SC, United States
Full-time

Reports to the Front Desk Manager.Maintains hotel wellness which includes property integrity, managing multi-departmental staff efficiency, and creating genuine guest satisfaction.Responsible for t... Show more

 • Promoted

Operations Supervisor

Old Dominion Freight LineMount Pleasant, SC, United States
Full-time

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-li... Show more

 • Promoted

Customer Service Supervisor - Full Time

Whole FoodsCharleston, SC, United States
Full-time +1

Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department.Supports the Store Support Team Leader and Associate Team Leader(s) to en... Show more

 • Promoted

Kitchen Supervisor

New Day Executive SearchMount Pleasant, SC, United States
Full-time

Are you a Kitchen Manager, Executive Sous Chef, or experienced Sous Chef who's ready for the next step in your career?.We're partnering with a rapidly growing upscale casual restaurant group seekin... Show more

 • Promoted

Ops Supervisor Hauling

Republic ServicesNorth Charleston, SC, United States
Full-time

Operations Supervisor Hauling Operations.Within a division, the Operations Supervisor Hauling Operations is responsible for supervising the collections activities in one or more lines of business... Show more

 • Promoted

Member Experience Team Supervisor

O2 Fitness ClubsCharleston, SC, United States
Full-time

Member Experience Team Supervisor.We at O2 Fitness recognize that quality employees are the lifeblood of our company.We will do our best to make this a valuable and rewarding work experience for yo... Show more

 • Promoted

DoD SkillBridge Internship - Operations Supervisor

Lineage LogisticsCharleston, SC, United States
Full-time +1

Warehouse Supervisor I Internship.This is a DOD SkillBridge internship opportunity and is only available for candidates who are eligible to participate in a SkillBridge program during the last 180 ... Show more

 • Promoted

Front Desk Agent

Highgate HotelsNorth Charleston, SC, United States
Full-time

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results.We operate over 75 hotels in 20+ states for some of the Nation’s largest RE... Show more

 • Promoted

Bar Supervisor Moxy Hotel

LeximaCharleston, SC, United States
Full-time

The Moxy Hotel is looking for a passionate and hands-on Bar Supervisor to help lead our vibrant bar team and create unforgettable guest experiences.If you thrive in a fast-paced environment, love h... Show more

 • Promoted

Overnight Supervisor

The DewberryCharleston, SC, United States
Full-time +1

The Overnight Supervisor is responsible for providing exceptional service for all internal and external guests while completing a thorough check-in/check-out process.This position ensures the smoot... Show more

 • Promoted

Service Supervisor

CintasLadson, SC, United States
Full-time

Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house.Responsibilities include supervising the service team who provides customer ... Show more

 • Promoted

Store Manager - Spencer's

Spencer'sNorth Charleston, SC, United States
Full-time

Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Monthly Sales Bonus, Yearly Shrink Bonus, Champions Club Bonus, Contest Prize Awards, 40... Show more

 • Promoted

Retail Project Supervisor

DrivelineCharleston, SC, United States
Full-time

Are you looking for a new, challenging and rewarding management career with the ability to travel across the US? Do you like managing and interacting with people and customers? Then continue readin... Show more