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Bertera Nissan
Nissan Asst. Service Manager 75k to 95kBertera Nissan • Auburn, MA, United States
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Nissan Asst. Service Manager 75k to 95k

Nissan Asst. Service Manager 75k to 95k

Bertera Nissan • Auburn, MA, United States
24 days ago
Salary
$75,000.00–$95,000.00 yearly
Job type
  • Full-time
Job description

Assistant Service Manager

Location: Bertera Nissan Auburn, MA

Salary: $75,000 - $95,000 Annually

Company Overview: Join our dynamic team at Bertera Nissan Auburn, a leading Nissan dealership dedicated to providing exceptional automotive service and customer satisfaction. We pride ourselves on our commitment to excellence and integrity, and we are seeking a motivated and experienced Assistant Service Manager to help us continue to deliver outstanding service to our valued customers.

Position Overview: The Assistant Service Manager plays a crucial role in the success of our service department. In partnership with the Service Manager, you will oversee daily operations, manage a team of technicians and service advisors, and ensure that all service activities meet company standards for quality and efficiency. The ideal candidate will possess strong leadership skills, a passion for customer service, and a thorough understanding of automotive repairs and service processes.

Key Responsibilities:

  • Assist the Service Manager in overseeing the daily operations of the service department, ensuring efficient workflow and timely service delivery.
  • Support and mentor service advisors and technicians, providing guidance and training as needed to improve skills and performance.
  • Collaborate with the team to establish and achieve service department goals, maintaining high levels of productivity and customer satisfaction.
  • Monitor service and repair orders for accuracy, completeness, and timeliness, ensuring compliance with dealership policies and procedures.
  • Develop and maintain positive relationships with customers, addressing concerns and providing solutions to enhance the overall customer experience.
  • Analyze service department metrics and performance, identifying areas for improvement and implementing strategies to achieve operational excellence.
  • Assist in the management of service department budgets, inventory control, and labor utilization.
  • Ensure that all service operations adhere to safety and environmental regulations.
  • Stay updated on manufacturer's technical bulletins, service procedures, and best practices to provide customers with accurate information and recommendations.

Qualifications:

  • High school diploma or equivalent; a degree in business administration, automotive technology, or a related field is a plus.
  • Proven experience in automotive service management, ideally within a dealership environment.
  • Strong knowledge of Nissan vehicles, repair processes, and customer service best practices.
  • Excellent leadership, interpersonal, and communication skills.
  • Ability to analyze data, identify trends, and make data-driven decisions to improve service operations.
  • Proficient in using service management software and Microsoft Office Suite.
  • ASE certification or equivalent is preferred but not mandatory.

Benefits:

  • Competitive salary with performance-based incentives.
  • Health, dental, and vision insurance.
  • 401(k) plan with employer matching.
  • Paid time off and holidays.
  • Ongoing training and development opportunities.
  • Employee discounts on vehicle purchases and service.
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Nissan Asst. Service Manager 75k to 95k • Auburn, MA, United States

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