Account Manager

Description

About CoreSite:

CoreSite is a leading colocation data center company providing the space, power, cooling and connectivity that businesses rely on to operate and grow. Our data centers bring dozens of organizations together under one roof, supporting the technology and services that keep our world connected. Our people are at the heart of everything we do, bringing the expertise, ideas and commitment that power our business and help our customers succeed. With a culture built on collaboration, ownership, and operational excellence, CoreSite is a place to make an impact.

Account Manager:

As a member of the company's Account Management team, the Account Manager is responsible for cultivating strong relationships, building meaningful connections, and owning outcomes to drive long-term success for CoreSite customers. Serving as a trusted partner and growth catalyst, the Account Manager oversees a portfolio of existing accounts, proactively uncovering opportunities for expansion, renewal, and risk mitigation. In every interaction, this position exemplifies CoreSite's Core Values: Commitment to Excellence, Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team.

What You'll Do:

Strategic Account Management:

• Develop a deep understanding of each customer's business, objectives, and challenges to identify growth opportunities and inform renewal strategies.
• Create and execute tailored account plans that align CoreSite's solutions with customer needs.
• Monitor account health, usage trends, and customer satisfaction to proactively address risks and reduce churn.
• Stay informed on regional market dynamics, competitive landscape, and pricing trends, and leverage these insights to position CoreSite as a strategic partner across the data center, real estate, and telecom sectors.

Leasing & Licensing:

• Lead renewals and expansions for existing customers by preparing accurate, solution-oriented quotes and proposals to address customer needs.
• Respond to customers with thoughtful, solution-oriented proposals.
• Conduct site tours for customers and prospects to effectively showcase CoreSite's capabilities.
• Negotiate commercial and legal terms in accordance with company guidelines.
• Oversee the accuracy of lease and license documentation and ensure a seamless handoff to Sales Support Managers.

Customer Experience & Collaboration:

• Build authentic, trusted relationships with customers and cross-functional teams.
• Champion customer success by coordinating resources with urgency and care, resolving issues promptly, and ensuring a positive experience at every touchpoint.
• Perform other duties and special projects as assigned.
• Promote and demonstrate behaviors consistent with CoreSite's Culture and Values.

Knowledge, Skills and Abilities:

• Ability to thrive in a hybrid work environment with at least two onsite days per week.
• Flexibility to travel up to 10%, with potential for increased in-office presence as business needs evolve.
• Exceptional customer support skills, with the ability to foster trust, build relationships, and strategically manage a portfolio of complex accounts to drive growth, retention, and long-term customer success.
• Excellent interpersonal, verbal, and written communication skills, with a strong customer advocacy mindset and the ability to clearly articulate complex concepts to diverse audiences across all levels of seniority.
• Ability to analyze customer needs and offers, leveraging data to make data-driven decisions.
• High attention to detail and strong accountability for meeting deadlines.
• Proactive self-starter who thrives in a fast-paced environment, able to work independently while contributing effectively to a collaborative, team-oriented culture.
• Advanced proficiency in Microsoft Outlook, Office Suite, and Salesforce.

Education/Experience:

• Bachelor's degree with an emphasis in communications, business administration, information systems, operations management, or a related field, or equivalent combination of education and experience.
• Minimum of 5 years' experience in a sales or account management role, preferably within colocation data centers, telecommunications, or the technology sector.
• Valid driver's license with a clean driving record and current insurance.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the job's essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the job's duties, the employee is occasionally required to stand; walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, balance, stoop or kneel, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Ability to travel is required.

Compensation: Compensation for this role includes a base salary between $75,000 - $85,000 annually plus commission.

Job Post Timeline: This role is expected to be posted through September 1, 2026.

Benefits: Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

• Medical coverage starting day one, plus dental, vision, telemedicine, HSA/FSA options.
• 401(k) with a 5% company match, plus bonus and equity opportunities.
• Employee Stock Purchase Plan (ESPP).
• Starting 16 days of PTO, 11 paid company holidays, floating holidays and additional paid time for volunteering, family care, parental leave and other life events.
• Free parking or public transportation support.

Additional Perks:

• Up to $800 annually in wellness reimbursements and up to $450 in wellness incentives.
• $100 monthly technology stipend.
• Up to $5,250 annually in educational reimbursement plus LinkedIn Learning.
• Up to $5,000 annually in charitable donation matching.
• Financial coaching and student loan support.
• Family planning, mental health, and caregiving support.
• Pet insurance, employee discounts and cash back offers.

General Statements:

• Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
• Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5-panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation.

Applicant Privacy Notice:

• CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we're providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to https://www.coresite.com/applicant-privacy-notice.
• Unauthorized reproduction or distribution of this job posting on external sites is prohibited without prior written consent from CoreSite. We are not responsible for any postings or offers not originating from our official channels or approved partners.