Overview:
The Night Auditor plays a critical role in nightly property operations by balancing accounts and supporting guest services during overnight hours. Youll perform system maintenance, handle check-ins/outs, and ensure guests have a safe, pleasant experience during off-peak hours.
Responsibilities:
Guest Services & Communication
Greet and assist guests with check-in/check-out processes in a friendly, professional manner.
Answer guest questions and provide accurate, timely information.
Address guest needs and resolve issues promptly and courteously.
Communicate problems to management as needed.
Night Audit & Financial Duties
Perform all night audit procedures, including:
Ending the business day and running nightly accounting reports.
Balancing and distributing daily revenue reports.
Completing all required audit documentation.
Running system backups as needed.
Prepare and share this information with accommodations supervisors and managers.
Property & Front Desk Operations
Monitor and maintain cleanliness of guest-facing areas (e.g., lobby, pool).
Keep front desk stocked and organized.
Remove trash and maintain guest common spaces.
Occasionally work both indoor front desk duties and outdoor checkpoints (e.g., camp gate toll booth).
Team Support & Miscellaneous
Assist with other duties as assigned by management to support Accommodations and hotel operations.
Maintain professional appearance and punctual attendance.
Work independently during overnight hours.
Qualifications:
Excellent communication and customer service skills.
Detail-oriented and reliable problem-solver.
Basic computer skills (e.g., Microsoft Office, reservation/audit systems).
Ability to work overnight shifts independently.
Professional appearance and positive attitude.
Ability to sit, stand, or walk for extended periods.
Occasional lifting (up to ~4075 pounds with assistance).
Some work outdoors in varying weather conditions.
Overnight shift (typically covering late night through early morning hours).
Interaction with guests, accommodations staff, and managers.
Balance of desk work and guest service duties.
Accommodations Overnight Front Office starting at $16.00 • EAST AURORA, NY, US
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