Business Analysis Manager - Senior Business Process Consultant

Hybrid role out of either the Chicago, IL or New York, NY office location.

Essential Duties:

Drive the strategy, definition and design of complex new or upgraded platforms, processes or projects

• Leads others in designing initiatives, identifying tools/technology and/or re-engineering processes to improve customer service, productivity, quality and efficiency within the business
• Serve as an advisor to senior management, develop and maintain relationships with business owners, technical resources and internal teams
• Act as the ‘Voice of the Field’ for process re-engineering and technology initiatives
• Leads the continuous evolution of platform, process and project strategy to grow revenue, improve operational efficiency, and satisfy business mandates.
• Support stakeholders in Sales, Service, Fulfillment, Product Management, Finance/Accounting and technology in the creation of investment cases and project initiation documents
• Partner with business owners to analyze and fully understand project goals and objectives
• Translate approved investment cases and strategic objectives into business requirements briefs and system/functional requirements.
• Create use case documentation, process flows, paper prototypes/wireframes
• Determine the impact of new functionality to existing processes and functionality
• Ensure the final solution efficiently and effectively meets stakeholder needs through monitoring and trend analysis

Drive the development of new or upgraded customer-facing or internal platforms, processes or projects

• Act as the point person for clarification of specifications and requirements throughout development
• Provide business leadership (e.g., make business decisions; liaise with business owners) throughout development.
• Collaborate with internal stakeholders and experts to generate optimal implementation solutions and validate the implementation approach.
• Review and sign off on all project documentation
• Provide on-going/ad-hoc support for all internal teams throughout development
• Manage project team priorities; monitor project progress, ensuring progress continuously complies with defined charter, strategy, timelines, budgets and scope
• Identify and mitigate risks and issues that may delay release or increase costs
• Escalate or engaging additional resources to resolve issues in a timely manner
• Keep project stakeholders informed of project progress and issues
• Assume final accountability for the success of each improvement initiative.

Facilitate a smooth transition of a quality project/upgrade to a production environment

• Review and approve QA test approach, test cases and test results documents.
• Create and execute user acceptance testing materials/plans for internal users.
• Support the preparation and execution of user acceptance tests and/or beta tests for external customers.
• Perform production migration shakeout.
• Document project release notes to accompany the release.
• Facilitate the transition of knowledge to the functional and supporting teams within the organization
• Monitor the release for acceptable performance and providing ongoing support and maintenance during the post-deployment phase.
• Participate in training initiatives to educate internal teams and end users
• Support internal teams to effectively utilize existing tools to perform daily activities.

Other Duties:

• Manages time and company resources appropriately.
• Performs other duties as requested by the Director – Business Operations.

Qualifications:

Education: Bachelor’s Degree in Business, Information Technology or related discipline; OR, if no degree, 7 years of experience in Operations, Sales, Product Development, Business Analysis, Project Management or other function that shows high organization and ability to execute.

Preferred: Master’s Degree in Business Administration.

Experience: Minimum Experience: 8 years of experience in Business Analysis, Operations, Product Development, Project Management, or other function that show high organization and ability to execute, including:

• Eliciting and documenting clear functional and detailed requirements.
• Demonstrating strong analytical and problem-solving skills.
• Defining solutions to operational and technical issues (e.g., applying business modeling concepts).
• Translating business needs into creative system/process requirements.
• Initiating and implementing process improvement initiatives.
• Participating in the software development lifecycle (e.g., Agile/SAFe, Waterfall).
• Demonstrating project management skills.
• Demonstrating organization, time management, and multi-tasking skills.
• Collaborating across multiple internal teams (e.g., technical and business resources).
• Demonstrating strong written and verbal communication, especially when communicating complex ideas to senior stakeholders.
• Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Utilizing Requirements Management and Diagramming Tools – ADO, JIRA, Confluence; Lucid, Miro, Microsoft Visio.

Preferred Experience: 10-12 years of experience in Product Development, Business Analysis, or Project Management

Certifications

Minimum: None.

Preferred: Six Sigma Green or Black Belt Certification.

Our Interview Practices

Compensation:

$107,500.00 - $188,400.00 USDThis role is eligible for Bonus.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.