Customer Service Associate III, Woodlake Market

Customer Service Associate III, Woodlake Market

Work Mode: Onsite

Location: Kohler, WI

Opportunity

As a Customer Service Associate III in a high-end grocery store, you are the final touchpoint in the customer's shopping experience. You provide warm, professional service while efficiently processing transactions. Your attention to detail, product knowledge, and hospitality help reinforce the store's premium brand. Your role is essential in ensuring that every guest leaves with a positive impression of our brand.

• Greet customers with a polished, friendly demeanor
• Provide personalized service, including product recommendations and assistance with loyalty programs
• Support loyalty program enrollment and customer account updates
• Handle customer inquiries and resolve customer issues with empathy and efficiency, escalating when necessary
• Accurately scan and ring up purchases using the POS system
• Process payments via cash, credit, mobile pay, gift cards, and various other forms of payment
• Process returns, exchanges, and refunds in accordance with store policies
• Handle gift cards sales and special orders
• Ensure proper handling of high-value items and specialty products
• Assist with phone calls, paging, and intercom announcements
• Oversee self-checkout areas and troubleshoot issues
• Maintain a clean, organized, well stocked, and welcoming checkout area
• Follow dress code and grooming standards that reflect the upscale environment
• Uphold the store's standards for cleanliness, professionalism, and brand image
• Assist with bagging and offer carry-out service when appropriate
• Communicate clearly with front-end, other department teams and management to ensure smooth operations
• Support other areas during peak times or special events
• Participate in ongoing training to stay informed about new products and promotions
• Assist with training new associates on registers and tasks
• Follow all cash handling procedures and store policies
• Monitor for potential loss prevention issues and report concerns
• Ensure accurate pricing and promotional application
• Maintain accurate records of transactions and guest interactions
• Open or close the Guest Services Department for operation
• Will complete all duties and requests as assigned by management

This is a full-time position working weekdays and weekends. Hours vary between 5:30am - 8:30pm.

Skills/Requirements

• Highschool diploma or equivalent required
• Must be 18 years old or older and have the ability to obtain a liquor license
• 1+ years retail or customer service experience required
• Strong communication, interpersonal and organizational skills
• Ability to remain calm and courteous in a fast-paced, detail-oriented environment
• Familiarity with POS systems and handling cash/card transactions and troubleshooting
• Familiarity with computer software (e.g., Excel, Word, Outlook)
• Passion for food, hospitality, and creating memorable customer experiences
• Ability to lift up to 50lbs and stand for long periods of time
• Flexible availability, including early morning, nights, weekends, and holidays

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly range for this position is $18.30-$22.90. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.

It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com.

Kohler Co. is an equal opportunity/affirmative action employer.