Community Partner and Education Specialist

Bank At Work Advocate

Come join our GTE Financial team! We are looking for a highly organized and strategic individual to join as a Bank at Work Advocate. The Bank at Work Advocate is responsible for executing highly effective marketing, events, communications, and projects to achieve organizational goals, increase awareness of the credit union, and position GTE Financial for future growth. This individual must be a highly organized, relationship-focused service professional who is capable of moving from planning to implementation with proficiency and positivity. Serving in a high-paced, highly regulated environment, with a multitude of internal business clients, this role is responsible demonstrating all of GTE's differentiating products and services with special focuses on events and workshops, achieving Bank @ Work goals, as well as supporting overall community outreach.

What does GTE look for in a Bank at Work Advocate?

• Responsible for actively building relationships in the community and seeking out partnerships that align with GTE's Bank @ Work program and the organization's strategic objectives.
• This role is responsible for attaining new membership, market share, business owners, and quality referrals for GTE's internal business units. Personal Performance Reviews will include quantitative metrics that align with enterprise goals.
• Reports to the Senior Manager Bank at Work Engagement, and regularly interacts with key stakeholders throughout the organization, as well as third-party vendors, to execute deliverables.
• This role is responsible for multiple assigned markets around our Community Financial Centers (CFC) to support, prospect, and engage with alongside the CFC managers.
• Will assist leadership with the implementation of the Bank @ Work program. Creating internal onboarding and communications to help ensure smooth execution and desired results, including developing associated employee communication and support materials, intranet posts, launch material, presentations to staff, procedure updates, FAQs, etc.
• This role requires a flexible and seasoned professional who excels in a fast-paced, change-heavy environment. Must be capable of self-prioritization, outstanding communication, and positive collaboration. Must effectively balance workload, deadlines, and output, while maintaining performance, quality, and avoiding burnout.
• Stays current on credit union data, research, reporting and performance, fluidly adjusting focuses and deliverables based on current and anticipated future conditions.
• This role will require regular onsite coordination and hands-on management at planned activities, events, workshops, and community engagement activities.
• Requires frequent local travel throughout assigned markets to support events, workshops, partner meetings, and collaboration with Community Financial Center (CFC) leaders
• Responsible for facilitating financial literacy workshops in the community. Must possess strong public speaking skills and a working knowledge of banking, credit, budgeting, and lending topics.
• Adheres to the credit union brand and ensures quality control, compliance, consistency, accuracy, and relevance throughout all output, deliverables, and channels.
• Demonstrates exemplary interpersonal skills and communicates effectively. Must be a strong speaker and writer, capable of creating compelling and polished presentations autonomously.
• This role will also be responsible for the financial literacy and education strategy, creating and optimizing resources to increase awareness, adoption, and utilization of financial solutions.

Operational:

• This role requires traveling to meet our members at their workplace.
• Ensures adherence to the credit union and departmental standards and demonstrates Core Brand Value principles.
• Must demonstrate a fundamental knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Required Qualifications:

• Undergraduate degree preferred.
• Minimum one year experience in marketing, the financial industry, or a service industry space.
• Bilingual preferred (English/Spanish).

Position Details:

• Location: Downtown Tampa GTE Headquarters
• Department Hours: Monday Friday (9:00 am to 6:00 pm) // Saturday (9:00 am to 1:00 pm)

Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.

Work arrangements (in-office, hybrid, or remote) may be changed at any time by management with appropriate notice if possible.

Required for Remote/Hybrid Work:

• A quiet workplace so you can focus on delivering excellent service to our members.
• Some positions will require performance standards to be met to qualify for alternative work arrangements.
• Required to have power and high-speed internet over 100MB (minimum).
• Video capability (connection of 1.5 Mbps up and down recommended).
• Candidates must provide and meet all technical requirements prior to the first day of training.
• Hybrid candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed.

Come and join our award-winning team!

GTE Financial is an Equal Opportunity Employer.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE Reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.