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Ole & Lena Digital
UX Designer – Conversational AI, Microsoft CopilotOle & Lena Digital • Remote, Illinois, United States
UX Designer – Conversational AI, Microsoft Copilot

UX Designer – Conversational AI, Microsoft Copilot

Ole & Lena Digital • Remote, Illinois, United States
8 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Collaborate with product teams, engineers, and cross-functional stakeholders to understand user needs, business objectives, and technical requirements.
  • Design conversational experiences for voice, chat, and virtual assistant products.
  • Create journey maps, user flows, wireframes, prototypes, sample dialogs, and detailed interaction specifications.
  • Use Figma to develop wireframes, prototypes, and design artifacts for stakeholder alignment and delivery.
  • Facilitate design workshops, proposal discussions, and alignment sessions with internal teams and business stakeholders.
  • Build thoughtful, user-centered conversational flows that support customer, patient, and professional-facing use cases.
  • Evaluate usability, consistency, and performance across customer journeys and conversational experiences.
  • Support conversation tuning using qualitative and quantitative data.
  • Create recording scripts, maintain prompt catalogs, and ensure adherence to established persona and voice guidelines.
  • Participate in testing to ensure applications function as designed.
  • Apply human-centered design methods to frame problems, identify patterns, uncover opportunities, and visualize possible solutions.
  • Stay current on conversational AI, voice interaction design, Microsoft Copilot, and emerging UX best practices.
  • Mentor or support less experienced designers when appropriate.

Requirements:

  • 3–5 years of relevant UX, interaction design, conversational design, or related experience.
  • Experience designing conversational experiences, including voice, chat, virtual assistants, or IVR applications.
  • Hands-on experience with Microsoft Copilot or related Microsoft AI/productivity tools.
  • Proficiency creating wireframes, flows, and prototypes in Figma.
  • Strong understanding of the Software Development Life Cycle, and experience working with product and engineering teams.
  • Experience creating user flows, wireframes, prototypes, sample dialogs, and interface specifications.
  • Ability to facilitate workshops, proposal discussions, and stakeholder alignment sessions.
  • Strong communication, organization, and leadership skills.
  • Ability to work independently in a remote environment.
  • Preferred Qualifications: Bachelor’s degree in Human-Computer Interaction, Linguistics, Cognitive Science, Graphic Design, Digital Communications, Computer Science, Engineering, or a related field.
  • Experience with IVR application design.
  • Experience with speech recognition software, voice interfaces, or multimodal speech interfaces.
  • Knowledge of speech and language technologies, including: Automatic Speech Recognition, Natural Language Understanding, Voice User Interfaces, Chat-based conversational design, Deep understanding of VUI design patterns and principles.
  • Experience designing voice personas based on research, user demographics, and brand guidelines.
  • Experience supporting enterprise-scale conversational AI or customer experience platforms.
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UX Designer – Conversational AI, Microsoft Copilot • Remote, Illinois, United States

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