LifeDirect - Client Engagement Specialist

Client Engagement Specialist

The Client Engagement Specialist's (CES) primary role is to build and develop solid long-lasting client relationships over time through consistent delivery of competitive loan product offerings and loan servicing. The CES follows up on pending cases and upcoming renewals, working closely with Senior Management to drive business volume. The CES evaluates loan opportunities, underwrites the credit risk and delivers executable loan commitments/agreements offering competitive and marketable rates and loan terms to Agent/Broker clients. The credit decisioning process includes: interpreting borrower financial statements, reviewing policy illustrations and any policy attributes and the related impact to the deal. It is also critical that the CES understands the competition and their product offerings. The CES makes recommendations to senior management and/or underwriting on transactions. Additionally, the CES is client facing, responsible for building trust, and is accountable for establishing and maintaining relationships with clients. They are the first and primary go-to contact for the client and will work with the client throughout the process. Additionally, the CES must follow-up to secure quote and renewal opportunities while building/maintaining Client relationships over time. Upon receipt of an executed loan document package, the CES must review the documents to ensure the documents are compliant with the approval granted and have met any additional related approval conditions (if applicable). The CES prepares and submits the funding packet for loan activation and funding. The CES is responsible for a subset of the total portfolio assigned to them. This includes, amongst other things, monitoring collateral position, calculating cross-over date, generating required notices, surrendering policies, and liquidating collateral. On a regular basis, generally weekly, the CES along with their manager are responsible for co-leading a territory portfolio status call with the Portfolio Manager. The purpose of this call is to discuss accounts that have upcoming action items. The CES works closely with their manager, The Chief Business Development Officer, the Chief Administrative officer and other members of the life premium team to collaborate on new cases, upcoming renewals and overall management of their portfolio. Largely independent, the CES must be a self-starter - tracking territory performance versus plan.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Oversee quoting, underwriting and pricing activities. Ensure that pricing is in accordance with stipulated pricing grid, underwriting file is complete and accurate, and credit and profitability standards are maintained.
2. Ensure a high level of customer and client service is maintained. Responsible for timely delivery of term sheets, transaction documents, collateral calculations and other information as requested/required by customers and clients alike.
3. Develop and maintain productive relationships with customers that enhance sales for the life premium business unit.
4. Actively participate in Territory Meetings.
5. Prepare, review and submit funding requests as well as life insurance company policy surrender and/or loan documents.
6. Coordinate and participate in customer and client calls.
7. Be in compliance with all policies, procedures and operational guidelines.
8. Manage and mitigate risk factors.

Qualifications Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate's degree or equivalent education and related training
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Excellent written and verbal communication skills
• Excellent organizational skills
• Strong math aptitude
• Ability to travel, occasionally overnight

Preferred Qualifications: 1. Commercial insurance and financial services experience 2. Proven internal sales performance and relationship management via account or territory management

This position requires an individual who will physically work within Illinois or be required to travel to Illinois for work. The annual base salary for this position is $56,570.00 - $80,000.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.