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IT Support Operations ManagerVirtualVocations • Milwaukee, Wisconsin, United States
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IT Support Operations Manager

IT Support Operations Manager

VirtualVocations • Milwaukee, Wisconsin, United States
7 days ago
Job type
  • Full-time
Job description
Leading the delivery of end user support services for a complex, multi-site healthcare organization, the full-time salaried IT Support Operations Manager will oversee service desk operations, desktop and field support, and IT asset management in a remote setting. Key Responsibilities Own the day-to-day performance and operational maturity of IT support functions, including service desk and endpoint services Define, track, and report on service delivery metrics to ensure accountability and operational reality Develop and maintain executive-level reporting and operational dashboards for visibility into support performance Required Qualifications Bachelor's degree in Information Technology, Computer Science, Business, or a related field; equivalent experience will be considered ITIL Practitioner or Managing Professional certification preferred; PMP is a plus Minimum of seven years of progressive experience in IT support or IT operations with direct leadership responsibility Demonstrated experience leading service desk and end user support functions in a multi-site organization Strong command of service delivery metrics and ITIL-based service management disciplines
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IT Support Operations Manager • Milwaukee, Wisconsin, United States

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