Customer Account Specialist

Job Description

Job Description

We are seeking a detail-oriented and customer-focused Customer Account Specialist . In this role, you will be the primary point of contact for customers, managing orders from entry to delivery while ensuring accuracy, efficiency, and exceptional service. The ideal candidate is highly organized, communicates effectively, and thrives in a fast-paced environment.

Key Responsibilities :

Manage customer accounts by processing orders, monitoring order status, and ensuring timely fulfillment.

Serve as the main point of contact for customers, addressing inquiries, resolving issues, and providing proactive updates.

Coordinate with internal departments such as sales, logistics, and finance to ensure accurate and timely delivery of products.

Maintain accurate customer records, order data, and account information in CRM and ERP systems.

Identify opportunities to improve order management processes and enhance the overall customer experience.

Qualifications :

2+ years of experience in customer service, account management, or order processing (manufacturing or distribution experience preferred).

Strong organizational and multitasking skills with attention to detail.

Excellent communication skills, both written and verbal.

Proficiency in Microsoft Office Suite and experience with ERP / CRM systems (e.g., SAP, Oracle, Salesforce).

Ability to work collaboratively with cross-functional teams while maintaining a customer-first mindset.

Pay Details : $18.00 to $19.00 per hour

Search managed by : Amaka Mozie

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.