Talent.com
The Carport Experts
Customer Service Representative/Scheduling for a Metal ManufacturingThe Carport Experts • Stockton, CA, US
No longer accepting applications
Customer Service Representative/Scheduling for a Metal Manufacturing

Customer Service Representative/Scheduling for a Metal Manufacturing

The Carport Experts • Stockton, CA, US
30+ days ago
Salary
$18.00 hourly
Job type
  • Full-time
Job description

Benefits:

  • Paid time off


Benefits/Perks


  • Paid Time Off
  • Paid Sick

Job Summary
We are looking for a Customer Service Representative/Scheduling for a manufacturing company to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer-savvy, and can remain calm under pressure.

Please look at the qualifications This is a high-volume role dealing with customers, Must have Metal Manufacturing experience is required

Responsibilities

  • Receive a high volume of inbound calls and emails
  • Identify the reason for the customer’s call, collect relevant information, and provide a solution
  • Refer to premade scripts for a variety of customer service topics
  • Deliver excellent service, requirements often include omni-channel support (being available on phone, email, chat, and social media) and maintaining a centralized CRM so customers don't have to repeat themselves
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
  • Clear, concise, and professional written and verbal communication.
  • The capacity to understand customer feelings, remain calm under pressure, and de-escalate stressful situations.
  • The ability to think critically, troubleshoot, and reach fair resolutions.
  • Familiarity with basic computer software
  • A thorough understanding of your company's products, services, and policies. (Metal Manufacturing)

Qualifications

  • High school diploma/GED
  • 2 Years of Office Administration
  • Google Docs- Spreadsheet- Google Drive knowledge is required
  • Bilingual Spanish is required
  • 2 years plus is required for this role (Metal Manufacturing) is a requirement
  • Previous experience as a Customer Service Representative or in a similar role is required
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure is required for this role.
  • Highly organized with the ability to prioritize projects and manage time effectively


Create a job alert for this search

Customer Service Representative/Scheduling for a Metal Manufacturing • Stockton, CA, US

Similar jobs

Customer Service Representative - State Farm Agent Team Member

Rachelle Copp - State Farm AgentGalt, CA, United States
Full-time

We are a very busy office and are looking for our next great team member.This busy insurance and financial services office has a passion to make a difference in the lives of others and better the c... Show more

 • Promoted

Customer Service Representative

Apoyo FinancieroStockton, CA, United States
Full-time

Customer Service RepresentativeApoyo Financiero is a fast-growing specialty lender serving underbanked communities across California.We have served over 30,000 clients, funded more than $300 millio... Show more

 • Promoted

Outside Sales - Truck Parts & Service Representative

PapéFrench Camp, CA, United States
Full-time

PAPE' KENWORTH “ FRENCH CAMP, CAOUTSIDE SALES “ TRUCK PARTS & SERVICE REPRESENTATIVE:Are you passionate about sales, driven by results, and eag... Show more

 • Promoted

Remote Customer Service Representative – Product Testing

GLOCPAGalt, California
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Sales Associate

GuessManteca, CA, United States
Full-time

Promenade Shops at Orchard Valley - Factory.The Sales Associate is responsible for sales generation and delivering a positive customer experience.The Sales Associate will also handle a variety of o... Show more

 • Promoted

Sales Representative

Williston Financial GroupElk Grove, CA, United States
Full-time +1

WFG National Title Insurance Company Sales Representative.Portland, Oregon-based WFG National Title Insurance Company (WFG), a Williston Financial Group company, is a new breed of national real est... Show more

 • Promoted

CSR- In office Sales Representative

Fred Loya Insurance AgencyStockton, CA, United States
Full-time

Location: 678 N Wilson Way, Ste 40, Stockton, CA, 95205, United States.Description Requirements Summary. Show more

 • Promoted

mechandise associate

TJXTracy, CA, United States
Full-time

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your... Show more

 • Promoted

American Airlines Customer Service Representative

TradeJobsWorkforce94205 Sacramento, CA, US
Full-time

Take the next step in your career as our new American Airlines Customer Service Representative to provide excellent service to customers and team members, respond promptly to inquiries and resolve ... Show more

 • Promoted

Customer Service Representative ( REMOTE WORK )

Morphius CorpLodi, CA, United States
Remote
Full-time

We are a rapidly growing company that has more clients than we can see.We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth.W... Show more

 • Promoted

Outside Sales Representative

Renovo Home PartnersElk Grove, CA, United States
Full-time

Reborn Cabinets is a dynamic remodeling company specializing in high-quality kitchen and bathroom solutions.With over 40 years of industry experience, we have established ourselves as leaders in th... Show more

 • Promoted

Field Service Manager

Barbosa Cabinets, Inc.Tracy, CA, United States
Full-time

The Field Service Manager is responsible for coordinating all aspects of the installation projects between the customers, vendors and our company for multiple projects at once in the assigned terri... Show more

 • Promoted

Solar Sales Representative

SunrunStockton, CA, United States
Full-time

At Sunrun, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life.It's why we've become the #1 home solar... Show more

 • Promoted

LIFELINE FIELD AGENT

Galaxy Distribution LLCElk Grove, CA, United States
Full-time

Lifeline Field Sales Representative.Summary: Join our team as a Lifeline Field Sales Representative in Oklahoma, California, Kansas, or Kentucky.In this vital role, you will qualify and enroll cust... Show more

 • Promoted

Remote Consumer Feedback Participant

GL IncElk Grove, California
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Customer Service Representative $45 per hour

GL1Parkway, California
$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Service Deli Clerk

CostcoElk Grove, CA, United States
Full-time

Prepares, packages, and labels meals, entrees, salads, party trays, rotisserie chicken, ribs, sushi, and sliced meats and cheeses.Assembles take-and-bake pizzas.For additional information about pay... Show more

 • Promoted

Store Manager (Sales, Customer Service)

Freeway Insurance Services America, LLCTracy, CA, United States
Full-time

Store Manager (Sales, Customer Service).Location: Tracy, CA 95376, USA.Lucrative incentive sales plans, bonuses and sales contests.No Cold Calling- We have a high volume of inbound sales leads and ... Show more

 • Promoted

Office Staff

Your Hometown HeroesManteca, CA, United States
Full-time

Knights Plumbing and Drain offers a wide range of plumbing services to meet every commercial or residential need large or small.We are proud to offer our customers trained certified drug free techn... Show more

 • Promoted

Work From Home Customer Service Representative - Part Time

USASJBStockton, CA, United States
Remote
Part-time

Earn at Home by Taking Polls - Customer Service Representative - Data Entry Clerk - Work from Home & Part Time.We are looking for people nationwide to participate in polls - Apply ASAP!.We offer yo... Show more