Responsible for providing an exceptional in-branch member experience. Builds & deepens relationships with members by proactively uncovering financial needs. Processes financial transactions including check cashing, withdrawals, deposits, & loan payments. Takes applications/closes consumer loans and home equity loans. Performs transactions on stationary & mobile devices. Identifies, troubleshoots & resolves member service issues. Manages a self-developed pipeline of members & prospects for future opportunities with the objective of meeting or exceeding assigned sales goals. This is a multi-faceted role and requires exceptional member service skills, product/service knowledge, technological expertise & attention to detail & adherence to operations policies & procedures. Requirements High School Diploma or General Education Degree (GED). Minimum of two years of work‑related experience as a Member Service Consultant and/or Relationship Banker in the financial industry. Energizing force in the branch; someone who likes to be led and sets a high pace of energy, enthusiasm and engagement with other employees and members. Must hold a valid Michigan Credit Insurance License to receive paid incentive on sale of insurance product. Obtain and maintain NMLS registration within 6 months of hire date. Take real estate loan applications within 6 months of NMLS registration. Expert skills in computer terminal, personal computer and mobile/electronic device operation; mainframe computer system; word processing and spreadsheet software programs. Behaviors Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well. Enthusiastic : Shows intense and eager enjoyment and interest. Education High School / GED or better. Experience Member Service Consultant, Personal Banker, or Loan Originator/Officer experience of at least 2 years. Credit Union ONE offers a competitive benefit package for Full and Part time employees including medical, dental, and vision insurance. We also offer advancement opportunities, paid holidays, tuition assistance, student loan repayment assistance, 401k, life insurance, and paid time off. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr
Member Relationship Consultant - Macomb • Macomb, MI, United States
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