Assistant Store Manager

Comcast is a Fortune50 leader in media and technology, driving innovation to create the world’s best entertainment and online experiences. We are seeking an Assistant Store Manager to help lead our retail operations. Job Summary Responsible for the daily operations of a location and delivering a best‑in‑class experience for the store team and customers. Provide leadership, guidance, coaching, and motivation to the retail sales team to deliver a superior customer experience and achieve desired sales results. Promote a performance‑based culture, foster employee professional development, and collaborate with other store leaders and staff to ensure efficient operations and meet goals. Core Responsibilities Achieves all sales and service metrics through daily supervision, coaching, and consistent performance‑management of the retail sales team. Proactively coaches and develops store team to perform at a high level. Provides onboarding support, observes new hires, and ensures they are on‑track with training and can provide an exceptional customer experience. Ensures store environment consistently follows published planograms and branding standards. In cooperation with store manager, oversees all daily sales floor responsibilities, including staffing, scheduling, dress code compliance, sales huddles, and resolution of customer escalations. Drives store operations consistency with detailed orientation to back‑of‑house standards and showroom floor processes and procedures; evaluates current processes for improvement and innovation. Leads inventory cycle counts, ensuring timeliness and compliance with store, channel and company requirements. Reviews store reports to identify improvement opportunities in sales, inventory, cash handling, productivity, and Net Promoter System (NPS). Coaches team members on how to position all products with customers. Ensures customers and prospective customers are treated with courtesy and professionalism. Stays current on new and current products, industry and competitive trends and reinforces findings with the team. Administers cash handling policies and procedures. Utilizes available tools to monitor customer feedback, coach and take action to improve the store experience. Is well‑versed in sales compensation plans and addresses team member questions. Builds collaborative relationships with market and region stakeholders, including the operations manager. Must be able to carry and lift up to 25‑pound boxes, stand and move around the store constantly. Maintains regular, consistent and punctual attendance; must work nights, weekends, variable schedules and overtime as necessary. Other duties and responsibilities as assigned. Employees At All Levels Are Expected To Understand and apply operating principles to their work. Own the customer experience, think and act in ways that put customers first and promote our products. Be enthusiastic learners, users and advocates of our technology, products and services. Collaborate to make big things happen; be open to new ideas. Participate in the Net Promoter System—join huddles, make callbacks and help elevate opportunities to better serve customers. Drive results and growth. Support a culture of inclusion. Do what’s right for each other, our customers, investors and communities. Skills Customer Experience (CX), Coaching, Troubleshooting, Teamwork, Store Experience, Sales, Professional Integrity. Education Bachelor’s Degree (preferred). Experience or coursework may also be considered. Relevant Work Experience 5–7 years in retail operations, sales management or a related field. Seniority Level Mid‑Senior Level. Employment Type Full‑time. Job Function Sales and Business Development. Compensation & Benefits Base pay is one part of the Total Rewards. Most sales positions are eligible for commission; most non‑sales positions are eligible for bonus. Comcast provides best‑in‑class benefits and a range of options, expert guidance, and always‑on tools. Comcast is an equal‑opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information or any other basis protected by applicable law. #J-18808-Ljbffr