Description:
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the Redels platform, we are able to provide a unique level of consultation and inspiration to our customers.
We are an energetic, empathetic, and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
Requirements:
1-2 years of B2B customer success, account management, or consulting experience working with accounts of various sizes. Advantage: Experience working with a large portfolio of customers (+100).
Responsibilities:
Build strong relationships with our clients while understanding their needs to ensure their successful onboarding, engagement, and retention.
Strong empathy for customers AND passion for growth.
Ensure the success of the ongoing projects, in terms of quality of work, timelines, budget and risks.
Working inbound – with internal teams, to make sure client requests and milestones are met.
Work closely with data analysts to provide customers with added value analytics and professional reports and insights.
Working with multiple stakeholders, inside and outside of the organization to drive projects successfully.
Hands-on on data and analytics projects - a major advantage.
Remote Customer Success - Idaho • Washington, District of Columbia
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