M365 Administrator

JOB DESCRIPTION

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What You'll Do:

• In collaboration with Architecture and the Digital Workplace Enablement team, own the product vision and roadmap for digital collaboration services, balancing modernization with stability across Microsoft 365 and legacy platforms (Lotus Notes, ShareFile).

• Guide engineering direction (MSP-led execution) across Teams, SharePoint Online, OneDrive, Power Platform, Power BI, and Copilot—ensuring solutions are secure, scalable, and operationally ready.

• Provide platform leadership for legacy services (e.g., Lotus Notes, ShareFile): oversee lifecycle management, risk reduction, and roadmap planning for rationalization/migration whereappropriate.

• Drive AI enablement and Microsoft Copilot adoption, partnering with AI & Digital Enablement, Architecture, and Information Security to prioritize use cases, readiness, governance, and measurement.

• Advise business and technology leaders on upcoming Microsoft capabilities, roadmap changes, and adoption opportunities; proactively plan for platform changes and deprecations.

• Ensure reliability and user experience by overseeing MSP delivery against SLAs and leading continuous improvement (automation, self-service, knowledge management).

• Lead technical escalations: guide troubleshooting, root-cause analysis, and prevention of recurring incidents across both modern and legacy platforms.

• Partner cross-functionallywith Security, Legal/eDiscovery, HR, and business stakeholders to ensure governance, compliance, and secure collaboration practices.

• Drive change enablement through communication plans, training and adoption programs, and stakeholder engagement aligned to business outcomes.

What You Bring:

• Solid knowledge of and experience with various technologies relevant to Workplace services including experience in Windows 11, Office 365, Teams, Exchange, SharePoint, OneDrive and ideally Microsoft’s Enterprise Mobility + Security (EM+S) suites as well as knowledge of other Technology service areas to ensure Technology alignment. Azure AD and PowerShell should bea hands-on skill or at a level capable of directing others.

• Deepexpertisein Microsoft 365 collaboration (Teams, SharePoint Online, OneDrive) and strong working knowledge of Power Platform, Power BI, and Microsoft Copilot (ordemonstratedability to ramp quickly).

• Experience owning services/products in an enterprise setting: roadmap planning, backlog prioritization, iterative delivery, and value-based decision-making.

• Strong financial acumen with proventrack recordof developing andmanaging toa service/product budget while executing cost savings initiatives.

• Proven ability to influence engineering outcomes in a vendor/MSP model—setting direction, reviewing designs, and ensuringdeliveryquality and operational readiness.

• Experience supporting or transitioning legacy collaboration platforms such as Lotus Notes and/or ShareFile, including lifecycle management and modernization planning.

• Strong stakeholder leadership and communication skills—able to translate technical capabilities into business outcomes and adoption plans.

• High learning agility and curiosity for emerging Microsoft capabilities, with a pragmatic approach to governance, risk, and security.

Education and Experience:

• Bachelor’s degree in Computer Science/ IT (or equivalent experience).

• 7+ years in enterprise collaboration/digital workplace platforms, including vendor/MSP ecosystems and modernization initiatives.

• Experience in a business-facing IT role or similar experience providing customer service for an IT service.

• Experience with agile delivery (refinement, planning, reviews) and outcome measurement (KPIs/OKRs,adoptionanalytics).

• Strong vendor management experience, including SLA/OLA performance management and continuous service improvement.

• Willingness and ability to lead and provide mentorship to other Infrastructure vendor managers.

• Microsoft certifications (M365, Azure, Power Platform) and experience with enterprise governance/security patterns

Note

This role is an individual contributor that leads through influence -setting platform direction, governing outcomes, and guiding MSP delivery rather than performing day-to-day operations.