Area Service Manager, East and Canada

Area Services Manager

The Area Services Manager serves as the primary service and support interface for Fluence Energy Storage projects across a defined region. This role spans multiple project life-cycle phases, from commissioning through post-COD operations, and plays a critical role in ensuring safe, reliable, and high-quality service delivery.

The Area Services Manager partners closely with customers, field technicians, internal teams, and third-party service providers to resolve issues, manage escalations, and drive operational excellence across Fluence-managed assets. This position may be based in Arlington, VA or remotely within the Continental U.S., with significant travel required.

Key Responsibilities

• Serve as the primary service relationship owner for assigned customers, ensuring clear communication and execution aligned with contractual obligations
• Act as the escalation point for technical issues involving customers and Fluence field technicians
• Support Energy Storage projects across commissioning, operations, and post-COD phases
• Drive and support O&M service performance across key metrics, including safety, financial performance, and maintenance
• Identify operational and technical issues impacting project or service performance and lead resolution efforts using structured problem-solving approaches
• Support and facilitate root cause analysis and management of change activities
• Coordinate proactive and reactive maintenance activities in alignment with asset management strategies
• Manage and coordinate third-party service providers to ensure safe and effective execution of O&M services
• Support the development and deployment of asset management and service strategies for customer assets
• Lead and support technical training efforts for asset owners and third-party service providers
• Partner cross-functionally to support reporting, analytics, and continuous improvement initiatives

Required Qualifications and Experience

• Bachelor's degree required; strong preference for a technical discipline (e.g., Electrical, Mechanical, Civil Engineering, or related STEM field)
• 10+ years of experience within electric utilities or independent power producers (generation, operations, or technical roles)
• Demonstrated experience leading safety initiatives in an operational or field-based environment
• Proven technical troubleshooting and analytical problem-solving skills
• Strong verbal and written communication skills with the ability to engage multiple stakeholder groups
• Experience managing complex customer relationships and issue escalations
• Understanding of financial and business performance considerations related to service delivery
• Willingness and ability to travel up to 50%
• Ability to meet physical requirements associated with site and field support

Additional Skills

• Experience with income statement management and budget development
• Familiarity with NetSuite or comparable financial/reporting platforms
• Experience negotiating and managing third-party service contracts
• Background in project management and cross-functional coordination
• Business process management experience, including reporting, work execution, procure-to-pay, and change management
• SCADA and/or MODBUS experience
• Experience supporting battery energy storage systems or renewable energy assets

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We're committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.

Equal Opportunity Employer At Fluence, we believe great teams are built on a collaborative and connected culture. We're proud to be an Equal Opportunity Employer and welcome qualified applicants of all backgrounds. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity or expression, genetic information, or any other status protected by law.

Work Authorization To join our team, you'll need to be legally authorized to work in the United States at the time of application and throughout your employment, without the need for employer sponsorship. Please note that Fluence does not sponsor work visas for this position.