Seadog Ticket Booth Supervisor- City Cruise Chicago

Hornblower Group

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary:

The successful Ticket Booth Supervisor will oversee ticket booth operations and personnel to ensure continuous customer satisfaction and maximizing sales.

Duties and Responsibilities:

• Oversee Pier Sales Agents and be prepared to troubleshoot problems, train staff when needed, and enforce policies
• Enter new reservations accurately and thoroughly
• Process payments in a timely manner in following company procedures
• Successfully proper cash handling and maintaining of all monies in the ticket booth including deposits
• Maintaining sales and accounting documents required for closeouts
• Lead by example using RESPECT
• Inspect food preparation and service areas to ensure observance of safe, sanitary food-handling practices
• Sales & Guest Service
• Resolve guest issues/Critical Moments of service
• Promote maximum revenue attainment by performing transactions with efficiency
• Ensure accuracy in transactions while monitoring product capacities
• Ensure that every guest is greeted warmly when approaching the ticket booth
• Answer questions regarding product, price, duration, etc. with expertise and patience
• Prepared to work during submitted availability and scheduled time
• Maintain uniform and personal grooming in compliance with appearance standards
• Attend applicable meetings and training sessions as designated or necessary
• Additional job duties as assigned

Requirements & Qualifications:

• Minimum of one (1) year customer service experience necessary
• High school diploma or equivalency required
• Supervisory experience is preferred
• Must be at least 16 years of age
• Cash handling experience is required
• Able to communicate effectively in oral and written form
• Must be organized and detail-oriented
• Meet deadlines
• Focus on customer needs
• Able to handle multiple tasks/projects at one time
• Establish and maintain effective working relationships as required by job responsibility
• Listen effectively, assesses the situation, determine relevant issues, & suggest solutions
• Must be energetic and upbeat

#HB2 Medium Priority

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.