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Area Manager Carmel IndianaOffice Pride • Meridian, ID, United States
Area Manager Carmel Indiana

Area Manager Carmel Indiana

Office Pride • Meridian, ID, United States
1 hour ago
Job type
  • Full-time
Job description

Area Manager (AM)

Position Title: Area Manager (AM)

Reports To: Director of Operations (DOO)

Supervises: Account Managers and Fill-In Specialist Personnel

Basic Function: Ensure that the cleaning specifications sold to customer are being fulfilled and that the work is being completed on budget (labor and chemical).

Major Responsibilities:

  • Positive team atmosphere with all staff
  • Clean assigned number of hours on a regular basis (if applicable)
  • Manage Account Managers
    • Accountability, delegation and protocol
  • Manage/Fill-In Specialists and their facility responsibilities
    • Accountability, delegation and protocol
  • Training and re-training of new hires, current fill-in and front-line staff
  • Manage Chronotek for labor/time budget - no missed cleans
    • Put together strategy, if over budget labor-wise, how to come into alignment.
  • Scheduling: assign fill-in specialists "open accounts" to temporarily staff
  • Work closely in a team like manner with the Leadership Team and follow up on tasks generated by Management (Example: talk with employee because of poor inspection).
  • You are responsible for working with team members when time off is needed.
  • You will accurately track team members points (which directly tie into annual performance reviews).
  • Timely & accurate reporting (directly to Director of Operations & Office Manager) of any revisions to team members time logs with DATE, TIME & REASON and POINT LOSS (if applicable).
  • Work whatever hours necessary to perform the above duties and any other duties not listed but required for the business to be successful.
    • It is understood that a workweek could be in excess of 40 hours, but overtime must be approved in advance.
  1. Upward Communication to the Director of Operations:
    • Proactive reporting, Score Cards, Work Tickets (start, follow-through, completion), possible add-on services noted
  • Work with fill-in specialists to address and remedy quality and compliance and staffing concerns (re-training, etc.)
  1. Accountability by:
      • Report weekly via an Area Leads Score Card Report (weekly meeting)
        • Accounts for time and responsibilities to the GM.
      • Attend weekly staff meetings - accounting for time, tasks completed, tasks yet to complete, problem solve with Leadership Team
      • Weekly reports on call-ins, on-going customer issues, training status of new hires, audits and inspections, new account start-ups, etc.

DNA of Area Manager:

  • Office Pride of Terre Haute Ambassador
  • Accountability - accept ownership of all aspects of role
  • Organized effective time management skills/prioritize based on immediate needs of customers & the team members
  • Excellent/effective verbal and written communication skills
  • Detail oriented pays attention to details at each customers location, with extra attention to any problem areas.
  • Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed
  • Team player ability to work within a team where members depend on each other to get work done.
  • Self-starter - able to identify work that needs to be done and do it without being instructed to do so.
  • Desire to learn, seek new challenges and take on additional responsibilities
  • Reasoning ability good common sense with ability to solve practical problems

Facilities Specifically Under Your Supervision:

  1. All Indiana Facilities

Wages and Benefits Agreement:

  • Hours are 40 hours a week

Office Pride Commercial Cleaning Services is one of the most respected full-service janitorial and commercial cleaning companies in the nation.

Built on a foundation of strong core values and a commitment to service excellence, our goals are to provide total customer satisfaction and a rewarding work environment for team members.

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Area Manager Carmel Indiana • Meridian, ID, United States

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