Benefits:
Allied Veterinary Specialists (AVS) – Orange Park & Jacksonville (E-Town), Florida
At Allied Veterinary Specialists (AVS), we believe exceptional patient care begins with exceptional people. As we continue expanding our Emergency & Specialty services throughout Northeast Florida, we are seeking experienced Client Service Representatives (CSR) to join our teams at our Orange Park and Jacksonville (E-Town) hospitals.
Our culture is rooted in Compassion, Respect, Education, Advancement, and Service.
The Client Service Representative serves as the first impression of Allied Veterinary Specialists and plays a critical role in creating a welcoming, supportive, and professional experience for clients, patients, and referring veterinarians.
• Greet clients and patients professionally and compassionately
• Manage incoming phone calls and direct communications appropriately
• Schedule appointments, consultations, and procedures accurately
• Check patients in and out efficiently
• Review estimates, invoices, and payment options with clients
• Process payments and maintain financial accuracy
• Support emergency patient arrivals and urgent client needs
• Maintain accurate client and patient records
• Minimum of 3 years of veterinary Client Service Representative experience
• Experience working in a veterinary hospital environment
• Strong client communication and customer service skills
• Ability to remain calm and professional in emergency situations
• Excellent multitasking and organizational abilities
• Emergency and Specialty Veterinary Hospital experience strongly preferred
• Experience handling high call volumes and multi-line phone systems
• Experience with ezyVet and/or VetRadar software systems preferred
• 7:00 PM – 7:00 AM
• 12:00 PM – 10:00 PM
• 6:00 PM – 12:00 AM
• 10:00 PM – 5:00 AM
Overnight-focused candidates are strongly encouraged to apply.
Additional overnight shift differential compensation is available for overnight positions.
• Competitive compensation based on experience
• Overnight shift differential opportunities
• Continuing education and professional development opportunities
• Career advancement and leadership development programs
• Collaborative and supportive hospital culture
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