Talent.com
CodeRabbit
Enterprise Customer Success ManagerCodeRabbit • San Francisco, CA, United States
Enterprise Customer Success Manager

Enterprise Customer Success Manager

CodeRabbit • San Francisco, CA, United States
30+ days ago
Job type
  • Full-time
Job description

CodeRabbit Enterprise Customer Success Manager

CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.

Role Overview

At CodeRabbit, we seek an exceptional, passionate Enterprise Customer Success Manager to join our growing customer success organization in the Americas theater. As a founding member of the customer success management team, you will ensure our customers realize value with our AI-powered code review platform. You will own the full customer journey, from kickoff to renewal and expansion. You will build and maintain strong relationships across your book of business, and you will be a champion for our customers a vocal advocate who goes above and beyond to ensure our customers thrive.

Key Responsibilities

  1. Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations
  2. Drive engagement and adoption throughout the full customer journey
  3. Own a book of business to include renewals and expansion opportunities
  4. Become a product expert and understand all components of CodeRabbit
  5. Educate customers on the best product usage, ensuring they maximize the value out of it
  6. Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap
  7. Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit
  8. Own customer-facing communications to ensure a professional and concise message
  9. Develop and present periodic reviews to customer leadership

Qualifications

  1. At least 5 years of experience in customer success or account management
  2. Technical competency to understand CodeRabbit's software and build strong relationships with highly technical prospects and key business stakeholders
  3. Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems
  4. Strong knowledge of the customer success space, including experience with negotiations and procurement processes
  5. Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message
  6. Ability to establish trust at the CxO level as well as with software development practitioners
  7. Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
  8. Excellent communication skills: business fluency in spoken and written English
  9. Ability to travel about 25% of the time to meet with customers

Nice to Have

  1. Experience with code review processes and tools
  2. Familiarity with AI, software developer, and open source technologies
  3. Experience with GTM at early-stage, high-growth, VC-backed startups
  4. Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps
  5. Experience with major cloud providers and cloud-native technologies
  6. Familiarity with observability, RCA, and debugging practices

Our Values

  1. Collaborative Humans: Prioritizing collective intelligence
  2. Fearless Innovators: Turning obstacles into growth opportunities
  3. Persistent Passionate Developers: Thriving on complex, long-term challenges
  4. Impact-Driven Creators: Crafting intuitive tools for developers
  5. Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world

What We Offer

  1. Work on cutting-edge technology with real-world impact
  2. Collaborative and innovative environment
  3. Competitive salary, equity, and benefits
  4. Professional development opportunities

OTE for this role is $125,000 -$225,000. To apply, please submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.

Create a job alert for this search

Enterprise Customer Success Manager • San Francisco, CA, United States

Similar jobs

Enterprise Customer Success Manager

Perplexity AISan Francisco, CA, United States
Full-time

Enterprise Customer Success Manager.We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team.In this crucial role, you'll be responsible for executing onboa... Show more

 • Promoted

Customer Success Manager

G2 Venture PartnersSan Francisco, CA, United States
Full-time

Crusoe is on a mission to accelerate the abundance of energy and intelligence.As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of ... Show more

 • Promoted

Enterprise Customer Success Manager

MergeSan Francisco, CA, United States
Full-time

Merge Customer Success Manager.Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies.Our platform offe... Show more

 • Promoted

Enterprise Customer Success Manager

CollectlySan Francisco, CA, United States
Full-time

Enterprise Customer Success Manager.Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation.Millions of patients navigate ... Show more

 • Promoted

Enterprise Customer Success Manager

BynderSan Carlos, CA, United States
Full-time

Enterprise Customer Success Manager.At Bynder, we don't just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact.In an era of exploding con... Show more

 • Promoted

Founding Customer Success Manager

ArphieSan Francisco, CA, United States
Full-time

Arphie is building AI knowledge agents that transform how companies complete their most painful workflows, starting with RFP and questionnaire response.Our platform connects to customers' existing ... Show more

 • Promoted

Enterprise Customer Success Manager

MintlifySan Francisco, CA, United States
Full-time

We're on a mission to empower builders.Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, Pay... Show more

 • Promoted

Customer Success Manager, Enterprise & Onboarding

GC AISan Mateo, CA, United States
Permanent

GC AI Customer Success Manager.GC AI is the fastest-growing and most trusted legal AI platform for in-house legal teams.We're building the future of legal work, and we're doing it fast.You'll join ... Show more

 • Promoted

Customer Success Manager

Rainfall HealthSan Francisco, CA, United States
Full-time

Rainfall Health is seeking a dynamic Customer Success Manager to support customers across Rainfall Health's suite of products.As the Customer Success Manager you will serve as the primary point of ... Show more

 • Promoted

Enterprise Customer Success Manager

Tavily IncSan Francisco, CA, United States
Full-time

As an AI Outcomes Manager at Tavily, you will serve as the trusted advisor and bridge between Tavily and our enterprise customers.You'll guide customers through their entire journey, starting from ... Show more

 • Promoted

Customer Success Manager

KomodorSan Francisco, CA, United States
Full-time

Customer Success Manager (CSM).Komodor is an AI-powered SRE platform that helps engineering teams proactively manage reliability at scale.By combining deep system context with AI-driven insights an... Show more

 • Promoted

Customer Success Manager

CrusoeSan Francisco, CA, United States
Full-time

Crusoe is on a mission to accelerate the abundance of energy and intelligence.As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of ... Show more

 • Promoted

Enterprise Customer Success Manager

JuiceboxSan Francisco, CA, United States
Full-time

Juicebox is on a mission to help teams win the talent war.In the age of AI, human ingenuity is the ultimate scarce resource.Recruiting is a zero-sum game where you either compete or lose.Teams at R... Show more

 • Promoted

Enterprise Customer Success Manager

HandshakeSan Francisco, CA, United States
Full-time

Reporting to the Senior Manager of Enterprise Customer Success, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting team... Show more

 • Promoted

Customer Success Manager

Augment CXMSan Francisco, CA, United States
Full-time

Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network.This technology ensures that our clients deliver a fant... Show more

 • Promoted

Enterprise Customer Success Manager

LaurelSan Francisco, CA, United States
Full-time

Enterprise Customer Success Manager.We're looking for an experienced and commercially minded Enterprise Customer Success Manager (CSM) to join our growing Customer Experience team.As an Enterprise ... Show more

 • Promoted

Enterprise Customer Success Manager

BrexSan Francisco, CA, United States
Full-time

Enterprise Customer Success Manager.Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.By combining global corporate cards and... Show more

 • Promoted

Customer Success Manager (EMEA Lead)

PylonSan Francisco, CA, United States
Full-time

At Pylon, we're building the future of B2B Post Sales.Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and cust... Show more

 • Promoted

Customer Success Manager

Walden RoboticsSan Francisco, CA, United States
Full-time

Technical Customer Success Lead.You will be a technical spearhead who bridges our product's potential and customer reality.You'll lead the customer relationship, deployment, and early adoption at c... Show more

 • Promoted

Customer Success Manager

GammaSan Francisco, CA, United States
Full-time

You'll transform grassroots product love into thriving team and enterprise accounts.Gamma's B2B motion is growing fast, and this role owns the full customer lifecycle for a dynamic portfolio, from ... Show more