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Planet Fitness
Club ManagerPlanet Fitness • Woburn, MA, United States
Club Manager

Club Manager

Planet Fitness • Woburn, MA, United States
10 days ago
Salary
$45,000.00–$60,000.00 yearly
Job type
  • Full-time
Job description

Club Manager

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

  • Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
  • Staff Management
    • Schedule staff and ensure all shifts are covered.
    • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
    • Administration and processing of all weekly/bi-weekly employee payroll.
    • Resolve employee issues or concerns.
    • Manage disciplinary/termination activities.
    • Involved in all front desk related activities including:
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
      • Facilitate all member requests, issues and questions.
      • Ensure prompt opening/closing of gym.
      • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
      • Ensure safety of employees, members and club property.
      • Determine and communicate equipment repair in a timely manner.
      • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
      • Authorize expenditures and refunds. Make daily bank deposits.
      • Prepare all HR related forms and send to Corporate Payroll Team.
      • Track statistics and reports (weekly, monthly, annually).
      • Backup support for any employee who is absent.

Qualifications/Requirements

  • Superior customer service skills, preferably in the fitness industry.
  • Gym/Fitness Center Club Manager or Planet Fitness Assistant Manager experience in the last 5 years.
  • Exceptional leadership, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • 45 hour minimum work week
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

More Benefits

  • Eligible for Monthly Manager Bonus
  • FREE Black Card membership after 30 days of employment
  • Eligible for 50% Company paid benefits after 90 days of employment
    • Medical
    • Dental
    • Vision
    • Paid Personal Time (after 6 months)

Compensation: $45,000.00 - $60,000.00 per year

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Club Manager • Woburn, MA, United States

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