Frost Bake Shop is a local & family owned business that started in 2004 by the Kloos family. Frost opened its first retail location in 2013. As of 2022, we have 3 retail locations in the greater Memphis area. We specialize in cakes, cupcakes, cookies, pies, and cheesecakes. We also make customized desserts for weddings, birthdays, and other celebrations. We believe in being open every day, having every menu item every day of the week, and having something taste as good as it looks!
Part Time Service Manager | Frost Bake Shop
Cultivate Joy. Lead with Heart. Support our Team.
The Heart of the Role:
At Frost Bake Shop, we don't just bakewe celebrate. As our Service Manager, you are the primary champion for both our guests and our amazing team. We are looking for a people-first leader who understands that a perfectly frosted cupcake tastes even better when it's served with a genuine smile. You'll spend your day nurturing talent, fostering a warm environment, and ensuring every person who walks through our doorsstaff or guestfeels valued.
How You'll Make an Impact
Nurturing Our Talent
Work Alongside Your Team: You aren't a "desk manager." You lead from the heart of the shop, working side-by-side with your associates to support them during the rush.
Be a Mentor: You'll motivate your team to reach their full potential, helping them grow their skills and their confidence.
Prioritize Well-being: You'll manage schedules with empathy, ensuring everyone gets their breaks and proactively managing the floor so the team never feels overwhelmed.
Creating Guest Connections
Model Kindness: You'll set the tone for "Exemplary Service," acknowledging every guest and ensuring our shop is a clean, welcoming haven for the community.
Custom Order Specialist: You'll act as a trusted advisor for guests' most important celebrations, using your communication skills to turn their cake dreams into reality through detailed, careful documentation.
Thoughtful Stewardship
Keep the Harmony: You'll handle the "Staff News" and weekly updates, ensuring everyone is in the loop and feels heard.
Maintain the Standard: Through methodical checklists and organized inventory, you ensure the shop is always ready to serve the best possible products to our neighbors.
What We're Looking For
A People Person: You have a natural gift for building positive, productive relationships with employees, vendors, and guests alike.
Experienced Guide: You have 2+ years in retail/food service and at least 1 year of experience leading and supporting a team.
Clear Communicator: You can share information and respond to questions with patience, clarity, and warmth.
Detail-Oriented: You take pride in "getting it right," from the accuracy of a label to the precision of a custom order drawing.
The Essentials: You're comfortable with standard software (Google Drive/Dropbox), can lift 50 lbs, and are ready to support the team during our busy weekends and holiday.
Compensation: $16-$20/hour based on experience; 40 hours/week
Why You'll Love Frost
We believe in a supportive, climate-controlled work environment where your emotional intelligence is just as important as your technical skill. You'll be part of a brand that values excellence but never at the expense of our people.
Ready to lead a team that feels like family? Let's connect.
Part Time Service Manager • Memphis, TN, United States
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