Vice President of Hospitality

VP Of Hospitality

Our passion is food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Leading in the VP of Hospitality role, you will be responsible for ensuring that assigned business operations are efficient and effective. You will ensure that the proper management of resources, distribution of services to customers, and analyses of systems are conducted. This role functions as the Single Point of Contact (SPOC) for our client portfolio with 11 locations (10 in the U.S. and 1 in Canada) for employee dining services. The SPOC will be based in the Foster City/San Francisco offices and will travel approximately once per year to each of the other sites. The VP leads a direct team of 6 and indirect team of up to 350.

Key responsibilities include:

• Meets commitment to results for all areas of responsibilities.
• Directs business to achieve high performance.
• Successfully builds relationships at all levels of the organizations.
• Identifies client's needs.
• Communicates account progress and new Company programs to client.
• Conducts and/or monitors customer, client and associate satisfaction surveys.
• Visits clients and facilities regularly.
• Delivers the corporate communications and priorities to both the region team members and clients.
• Builds an effective and results achieving team within the region.
• Communicates effectively with all team members.
• Ensures that all direct reports take specific action to correct issues at client units that do not attain corporate levels of satisfaction.
• Develops and monitors realistic and accurate budget and forecasts.
• Ensures that the Region is meeting financial performance and client forecasts.
• Participates in the sales process by working with pre-proposal site survey team, aiding in presentations, aiding in negotiation and approving of final contact.
• Ensures that Operations Team members are performing their responsibilities effectively.
• Ensures that audits are conducted at all facilities including but not limited to: Financial and Contractual, Sanitation and Food Safety, and Human Resources Yearly audits.

Preferred qualifications include:

• Bachelor's degree is preferred, or equivalent professional experience.
• 12-15 years upscale food service experience, including 10 years at the management level and five to seven years' experience of multi-unit management; culinary background preferred.
• Experience in personnel management including hiring, supervision, evaluation and succession planning.
• Ability to multi-task as well as stay on task and concentrate with constant interruptions.
• Must be able to make business decisions based on financial reports and similar facts.
• Must be knowledgeable on HACCP controls along with proper storage and use of food.
• Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint.
• ServSafe or Department of Health certification a plus.
• Must be able to read and interpret business records and statistical reports.
• Must be able to analyze and interpret policies established by administrators.
• High emotional intelligence.
• Compelling and concise communicator who is able to effectively work through others.

Associates at Bon Appetit are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.

Compass Group is an equal opportunity employer. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Certain positions may require Florida Level 2 background screening.