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Sharpened Image, Inc.
URGENT Need - Customer Service RepresentativeSharpened Image, Inc. • Middle River, MD, US
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URGENT Need - Customer Service Representative

URGENT Need - Customer Service Representative

Sharpened Image, Inc. • Middle River, MD, US
30+ days ago
Salary
$17.00 hourly
Job type
  • Temporary
Job description

URGENT Need - Customer Service Representative

We are seeking Customer Service Representatives for our Middle River, MD location. Must have at least 1-2 years of previous customer service and call center experience. This is a long term contract based position. Pay $17/hr. paid on a weekly basis.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Assists customers with the account opening process
  • Accurately explains the terms/conditions and policies/procedures relating to the account
  • Processes account payments, perform cash out process at end of shift
  • Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer
  • Performs account maintenance, including account changes, adjustments, and statement requests
  • Contacts customers for additional account information
  • Assists in problem correspondence as required
  • Prepares reports including CSR Daily Activity report and cash out report

Requirements:

  • Must be able to submit to and pass a criminal background check
  • Must be able to submit to and pass drug screening
  • HS Diploma (preferred)
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URGENT Need - Customer Service Representative • Middle River, MD, US

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